Compunnel Inc. · 16 hours ago
Customer Service Representative III
United States
Full-time
Remote
Mid Level
3+ years expCompunnel Inc. is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. The role of Customer Service Representative III supports daily sales and customer operations with a focus on order management, billing resolution, and customer communication, ensuring accurate order processing and high-quality customer support.
Information Technology & Services
Responsibilities
Process product and service orders from sales teams and customers
Maintain accurate customer, pricing, and contract records
Prepare price quotes and verify pricing, quantities, and terms
Distribute order documentation to appropriate internal departments
Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
Resolve billing issues, accounts receivable disputes, credits, and payment terms
Communicate clearly with customers regarding billing and account inquiries
Provide pricing, availability, formal quotes, and post-sale support
Support and interact with sales teams and customers on a daily basis
Provide backup coverage across teams with similar responsibilities
Follow all company policies and procedures
Participate in new initiatives and take on additional responsibilities as business needs require
Qualification
Required
Heavy email-based customer support experience
Strong customer-facing communication skills
Experience resolving AR disputes, credits, and understanding payment terms
Advanced Excel skills with frequent usage
Strong attention to detail and work ethic
Ability to work independently with minimal supervision
Experience collaborating with internal teams and external clients
Bachelor's degree or 3+ years of relevant experience
Preferred
SAP experience preferred (SAP HANA 4 a plus)
AS/400 experience preferred
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase