PrideStaff · 1 day ago
Customer Service Representative (Warehouse)
Joliet, IL, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expPrideStaff is currently looking for a full time Customer Service Representative for a warehouse/distribution facility located in the Joliet/Elwood area. The CSR will handle customer inquiries, manage appointments, and ensure smooth operations within the warehouse environment.
DeliveryHuman ResourcesSmall and Medium Businesses
Responsibilities
Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
Check in all carriers for appointments and ensure quality and accuracy of process
Accurate input and verification of merchandise receipts on a timely basis
Maintain current customer contracts accurately and in a confidential manner
Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
Generating and retention of all required reporting for the customers
Processing customer orders on a timely and accurate basis according to customer request
Communicates with the customer verbally and in writing with a professional and positive attitude
Qualification
Required
HS Diploma or GED required
Must have at least six months of experience in a customer service role
Strong communication both verbally and in writing, especially through e-mail and over the phone
Strong interpersonal skills
Good problem solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Preferred
Associates degree preferred
Experience with working with a warehouse management systems WMS is preferred
Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
Comfortable working in both office and warehouse environment with wide temperature ranges
Company
PrideStaff
PrideStaff is a staffing and recruiting company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tammi Taylor Heaton
Co-CEO
Christina Pugh
Chief Sales Officer (CSO)
Recent News
2026-01-15
2025-12-30
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