TEKsystems · 6 hours ago
Desktop Support
Chicago, IL
Full-time
Onsite
Mid Level
$24/hr - $27/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. They are seeking a Desktop Support professional to monitor and resolve desktop issues, maintain customer satisfaction, and ensure compliance with corporate policies and procedures.
Information Technology
Responsibilities
Constantly monitor individual queue to resolve routine and non routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation point
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Responsible for compliance with applicable corporate policies and procedures
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Follows the processes, practices established for the group
Qualification
Required
Higher level of trouble shooting and remediation
Work with resources out of their group, providing coordination
Multi tasks / technologies
Develop documentation
Constantly monitor individual queue to resolve routine and non routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation point
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Responsible for compliance with applicable corporate policies and procedures
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Follows the processes, practices established for the group
Needs the ability to work independently
Only technician onsite for around 70 end users
Intermediate Level
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase