Coastal Wildlife & Pest Services · 9 hours ago
Customer Service Manager
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
$18/hr - $24/hr
2+ years expCoastal Wildlife & Pest Services is one of the fastest-growing pest and wildlife control companies in Northeast Florida, seeking a Customer Service Manager to lead the development of a world-class customer experience. This hands-on leadership role requires managing customer service activities, training representatives, and ensuring high standards of customer interactions.
Consumer Services
Responsibilities
Manage all inbound and outbound customer service activity from our office
Lead, train, and coach customer service representatives (current and future remote team members)
Handle and oversee:
New customer intake calls
Scheduling and service coordination
Existing customer inquiries and issue resolution
Establish call standards, scripts, workflows, and accountability metrics
Conduct call reviews and provide structured feedback and coaching
Monitor and improve KPIs including:
Call quality and conversion
Customer satisfaction and retention
Scheduling accuracy and follow-up
Work closely with operations and leadership to align customer expectations with field execution
Identify breakdowns in the customer journey and implement process improvements
Maintain a high-performance, customer-first culture within the team
Qualification
Required
2+ years of customer service experience required
Previous management or team leadership experience strongly preferred
Proven ability to train, coach, and hold team members accountable
Strong phone presence and professional communication skills
Experience improving customer satisfaction, call performance, or retention
Highly organized, detail-oriented, and process-driven
Comfortable working in an in-office environment and collaborating daily with leadership
Ability to lead confidently while remaining hands-on when needed
Benefits
Company parties
Competitive salary
Opportunity for advancement
Paid time off
Bonus based on performance
Company
Coastal Wildlife & Pest Services
Coastal Wildlife & Pest Services is a locally owned and operated pest and wildlife service company focusing on serving the needs of our clients and our team in the Northeast, Florida area.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase