Carnival Cruise Line · 3 hours ago
Senior Analyst, Casino Marketing Technical Operations
Miami, FL
Full-time
Hybrid
Senior Level
5+ years expCarnival Cruise Line is the world’s most popular cruise line, offering unique experiences across their fleet. The Senior Analyst, Casino Marketing (Technical Focus) supports and maintains complex casino marketing systems, serving as a technical liaison to ensure accuracy and optimization of processes that impact guest offers and revenue performance.
LeisureTourismTravel
Responsibilities
Owns and supports complex casino marketing processes and systems, ensuring successful execution from upstream data inputs through downstream shipboard and partner outputs
Responsibilities include reviewing, validating, and maintaining SAS programs, SQL logic, data feeds, and related dependencies that power offer generation, guest segmentation, and operational delivery
Provides analytical support related to casino guest performance, campaign execution, and operational trends as needed to inform decision‑making
Acts as a primary technical point of contact between Casino Marketing and internal technology partners, including IT, Data Warehouse (DWH), Business Intelligence (BI), and shipboard technology teams
Translates business objectives into clear technical requirements, participates in design discussions, and ensures implementations align with operational and data standards
Communicates technical concepts, dependencies, and risks clearly to non‑technical stakeholders
Investigates, troubleshoots, and resolves system and data issues impacting casino marketing operations
Reads and analyzes complex code bases, job dependencies, logs, and data tables to identify root causes and coordinate resolution
Performs user acceptance testing (UAT), validates fixes, and ensures system stability post‑deployment
Reviews existing casino marketing processes to identify inefficiencies, risks, and opportunities for optimization
Partners with IT to improve automation, streamline workflows, reduce manual intervention, and enhance the reliability of recurring jobs and data transfers across shoreside and shipboard environments
Creates and maintains process documentation, data flow diagrams, and technical references to support knowledge transfer and continuity
Performs other duties as assigned
Qualification
Required
Business Administration, Analytics, Information Systems, Computer Science, Statistics, Engineering, or a related quantitative or technical field required
Advanced proficiency in SAS and SQL, with the ability to read, debug, and modify existing code required
Experience working with complex data pipelines, batch processes, and enterprise data warehouse environments required
5+ years of experience supporting complex analytical or operational systems, preferably in a highly technical or data‑driven environment
Demonstrated ability to quickly learn and support legacy systems and undocumented processes
Preferred
Master's degree in Analytics, Information Systems, Business, or a related technical field preferred
Familiarity with shell scripting, file transfer mechanisms (e.g., MFT/SFTP), and job scheduling strongly preferred
Benefits
Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off: Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
Company
Carnival Cruise Line
Carnival Cruise Line offers an online platform that enables travelers to plan and book cruise tours from a range of packages.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.5M2022-08-08Series Unknown· $7.5M
1987-07-31IPO
Leadership Team
David K. Dingle
Chief Executive Officer and Chairman
Michael Thamm
Chief Executive Officer , Costa Crociere S.p.A.
Recent News
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