TEKsystems · 14 hours ago
Customer Service Representative
San Antonio, TX
Contract
Onsite
Entry Level
$17.75/hr - $17.75/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Viewer Experience Advocate to join their Viewer Experience team. In this role, you will be responsible for enhancing viewer interactions and providing support for technical queries related to streaming services.
Information Technology
Responsibilities
Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications
Make Disney Streaming product recommendations on each viewer interaction
Other duties as assigned
Qualification
Required
A high school diploma or GED and at least one year of experience in customer service
Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs
Strong written and verbal communication skills
Excellent typing, phone, and computer navigation skills
High standards of written communication, including proper punctuation, grammar, and spelling
Good comprehension and documentation skills
The ability to navigate the Internet, email, and Instant Messenger tools
Familiarity with digital streaming services and devices
A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team
Effective and professional communication skills
Robust time management skills to ensure productivity aligns with department standards
A sense of accountability, taking ownership of issues from start to finish
Willingness to work 365 days a year (including holidays) with 24-hour support availability
Dependable access to transportation
Preferred
Customer service experience in a call center or help desk support environment
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase