Abortion Fund of Maryland · 1 day ago
Client Services Coordinator
Baltimore, MD
Full-time
Hybrid
Entry Level
$55K/yr - $59K/yr
1+ years expAbortion Fund of Maryland is seeking a Client Services Coordinator to provide financial and logistical support to abortion seekers. The role involves conducting client intake, managing a caseload, and coordinating essential services such as transportation and accommodations.
Civic & Social Organization
Responsibilities
Conduct over-the-phone intake with potential clients to assess their financial and logistical needs
Ensure all client communications are answered within two business days of receipt, maintaining a continuous flow of communication
Collaborate with staff and volunteers to manage a caseload of clients, resourcing their appointments by making financial commitments, and coordinating logistical support, including but not limited to accommodations, transportation, childcare, and addressing unexpected situations
Monitor referral forms and email inboxes, responding to requests for support or further information as needed
Perform timely data entry related to each contact: documenting client interactions, including case notes, expenditures, and relevant paperwork
Monitor expenses and adhere to budgetary limits while providing clients with essential support and accommodations
Maintain proactive and timely communication with clients, abortion clinics, and relevant partners
Share on-call responsibilities with the CST; one shift every four weeks. Responding to urgent client needs after hours and on Saturdays
Assemble and mail emergency contraceptive kits weekly
Support AFM events and outreach efforts as needed
Perform other duties as assigned
Qualification
Required
Commitment to AFM's mission, vision, and values
Strong written and oral communication skills
At least one (1) year of experience providing case management to marginalized communities or two (2) years of general customer service or direct service work
Dedication to providing the best service possible in a non-judgemental and client-centered approach
Self-motivated, resourceful, creative, and able to work independently and collaboratively on a small remote team
Strong interpersonal skills, active listening, and soft skills that prioritize empathy, understanding, and obtaining information without judgment
Attention to detail and organization, managing multiple cases at once, and ensuring thoroughness in all aspects of work
Excellent time management skills and the ability to multitask, prioritize work, solve problems, make decisions, and follow up
Accountable, open to giving and receiving feedback, and committed to practicing this regularly; dedicated to continued learning
Possess basic computer skills, including reliable access to the internet and familiarity with Google Suite, and open to learning new technologies and software as needed
Understanding and respectful of client confidentiality and privacy
Willingness to work remotely, with the ability to attend frequent in-person meetings and events
Benefits
Employer-paid health, vision, and dental benefits
Generous paid time off
Health and wellness stipends
32-hour work week
Employer-sponsored 401(k) retirement plan
Company
Abortion Fund of Maryland
The Abortion Fund of Maryland (AFM), formerly the Baltimore Abortion Fund (BAF), is a grassroots nonprofit organization that provides financial assistance and logistical support to people who live in or travel to Maryland for abortion care.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase