TEKsystems · 5 hours ago
Desktop Support Technician
Birmingham, MI
Full-time
Onsite
New Grad, Entry Level
$28/hr - $30/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Technician to provide onsite and remote support to users. The role involves troubleshooting hardware and software issues, performing system maintenance, and managing ticket progress using ServiceNow.
Information Technology
Responsibilities
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals
Perform installation and configuration of software including operating system, patches, and 3rd party products
Maintain established computer standards and participate in testing new standards
Qualification
Required
Providing onsite support daily to users
Providing remote desktop support to users working remotely
Supporting Windows 10 and MAC OSX environments
Supporting all hardware issues including desktops, laptops, printers, monitors and peripherals
Supporting software issues including OS, email, MS Office Suite (O365), AV and collaboration tools
Basic Active Directory knowledge (password resets, access to applications, etc.)
Supporting application and network connectivity issues
Basic knowledge of the network closet for backup support
Applying desktop patches
Using ServiceNow for ticket management and asset tracking
Analyzing issues and formulating solutions
Troubleshooting system, application and hardware issues
Ensuring customer is updated on ticket progress
Working directly with customers to solve problems
Utilizing internal IT Knowledge Base to provide and find solutions
Researching and resolving issues using external information
Consistently updating the ticket tracking system with status and fixes
Properly escalating issues to necessary parties as required
Performing routine system maintenance on laptops and desktops
Tracking computer assets according to organizational standards
Performing backups and restores
Performing configuration of hardware including drives, network interfaces, memory, processors, and peripherals
Performing installation and configuration of software including operating system, patches, and 3rd party products
Maintaining established computer standards and participating in testing new standards
Skills in Mac, Windows, Office 365, Executive Support, C-Level, Active Directory, Imaging, Technical support, Deployment, Hardware, Troubleshooting
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase