TEKsystems · 3 hours ago
Customer Service Representative
Plymouth, MI
Contract
Onsite
Entry Level
$21/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to provide excellent customer service in a high-volume call center environment. The role involves handling incoming calls, delivering accurate information, and supporting customers with healthcare-related inquiries.
Information Technology
Responsibilities
Handle inbound customer calls and occasional follow‑up calls
Answer questions regarding prior authorizations, general inquiries, and sensitive or confidential information
Deliver high‑quality customer service with strong attention to detail
Accurately enter and update customer information within various internal systems
Navigate multiple programs and databases to document calls and maintain communication records
Manage a daily call volume ranging from 50–100 calls, depending on case complexity
Meet performance metrics focused on quality, accuracy, and professionalism
Qualification
Required
At least 1 year of recent high‑volume call center experience (within the past 2–3 years)
Stable work history (no frequent job changes)
Minimum typing speed of 30 WPM
Strong computer literacy and multitasking skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase