Culligan by Consolidated Water Group, LLC. · 1 month ago
Route & Service Coordinator
Miramar, Florida, United States
Full-time
Onsite
New Grad, Entry LevelCulligan by Consolidated Water Group, LLC. is seeking a Route & Service Coordinator to join their operations team. This role is responsible for managing customer interactions, coordinating service schedules, optimizing routes, and supporting field operations to ensure efficiency and an excellent customer experience.
Consumer Services
Responsibilities
Handle inbound and outbound customer calls with professionalism and empathy
Greet and assist walk-in customers
Resolve customer inquiries, concerns, and complaints efficiently
Schedule service appointments/deliveries and follow-up communications
Conduct outbound calls to generate revenue and promote services
Create and manage service tickets, preventive maintenance actions, and work orders
Review service schedules and assign tasks to field service technicians
Optimize routes for field service teams to ensure minimal travel time and maximum efficiency
Adjust schedules as needed based on availability, emergencies, or cancellations
Track service completion and follow up on open work orders
Process and review work orders to ensure accuracy and compliance
Collaborate with field teams to resolve scheduling conflicts and operational issues
Assist field teams with support requests and maintain effective communication
Set up and maintain accurate customer records in the system
Process customer cancellations and ensure proper documentation
Facilitate the collection of equipment after cancellations and update account statuses
Coordinate the collection or replacement of rental equipment
Monitor call volumes and identify support needs
Assist with special projects and reporting as required
Propose process improvements to enhance efficiency and customer satisfaction
Contribute to team discussions to optimize operational workflows and identify improvement opportunities
Participate in ongoing training and development initiatives
Support special projects and initiatives as assigned by management
Qualification
Required
High school diploma or equivalent required
Proficiency in IFS, Salesforce, or similar systems, with strong Microsoft Office Suite skills
Excellent verbal and written communication for effective customer and team interactions
Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment
Proven problem-solving abilities to address scheduling and operational challenges
Attention to detail and accuracy in managing records, invoices, and schedules
Preferred
Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field
Previous experience in customer service, route coordination, or operations
Company
Culligan by Consolidated Water Group, LLC.
Consolidated Water Group, LLC. is a company based out of Ocala, Florida.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lauren Bauer
Human Resources Business Partner
Company data provided by crunchbase