Lema AI · 1 day ago
Technical Account Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$170K/yr - $200K/yr
4+ years expLema AI is a fast-growing, venture-backed B2B SaaS company focused on transforming Third-Party Risk Management and cyber resilience. The Technical Account Manager will own the customer journey, ensuring successful onboarding, adoption, and renewal while driving platform usage and acting as a liaison between customers and the Product/Engineering teams.
ComputerNetwork Security
Responsibilities
Manage the Customer Lifecycle: Own a portfolio of customers from onboarding through adoption and renewal. You are the primary point of contact for customer health and value realization
Drive Value & Adoption: Proactively guide customers to fully utilize the platform, ensuring they achieve their risk management goals
Partner on Renewals & Expansion: Work closely with Account Executives to identify upsell opportunities and secure renewals. You ensure the customer is successful; the AE leads the commercial negotiations
Technical Enablement: Assist customers with platform configuration, integrations (SSO, Jira, Slack), and workflow customization
Feedback Loop: Act as the bridge between US customers and our Product/Engineering teams, translating user feedback into clear product requirements
Strategic Reviews: Conduct regular business reviews (QBRs) with stakeholders to demonstrate value and align on future goals
Build the Playbook: As a founding hire, help define our implementation processes, health scoring methodology, and support workflows
Qualification
Required
Location: Based in the New York City area with the ability to work regularly from our office in Central Manhattan
Experience: 4+ years in a customer-facing post-sales role (TAM, CSM, or Implementation) at a B2B SaaS company
Technical Aptitude: Comfortable discussing APIs, integrations, and configuring software workflows. You can troubleshoot technical issues before escalating to engineering
Collaboration: Proven ability to partner effectively with Sales/Account Executives on account planning and retention
Communication: Strong written and verbal skills. You can explain complex concepts to both technical users and business stakeholders
Startup Mindset: You are self-motivated, organized, and comfortable working in a fast-paced environment where processes are still being defined
Domain Knowledge: Strong experience in GRC (Governance, Risk, and Compliance) or TPRM is required. You must understand the workflows associated with vendor risk, compliance frameworks, and due diligence - An advantage
Benefits
Employee Stock options grant
Unlimited PTO
401k
Health Benefits
Company
Lema AI
Lema AI providing an always-up-to-date context for decision making.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase