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Cynet Systems · 5 months ago

Senior IT Support Technician

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

3+ years exp

Cynet Systems is seeking a Senior IT Support Technician to manage PATH Client accounts for county users and maintain community-related directories. This role requires strong IT support experience, technical skills, and a focus on customer service.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Manage county user PATH Client accounts (e.g., sub-roles, Power BI roles, PATH Client security roles, and supervisor assignments)

Create and maintain the Directory of Services, District Attorney office contacts, school directories, and zone details

Develop and maintain Knowledge Articles within the Knowledge Management Database (KMDB) using ServiceNow

Qualification

IT support experienceWindows 10ServiceNowITILMicrosoft OfficeCustomer serviceCritical thinkingCommunication skillsTeam collaboration

Required

Minimum of 3 years of IT support experience or an equivalent combination of training and experience

High School Diploma or equivalent

County driving privileges

Company

Cynet Systems

Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.

Founded in 2010

Ashburn, Virginia, USA

1001-5000 employees

http://www.cynetsystems.com

Funding

Current Stage

Late Stage

Leadership Team

Ashwani (Ash) M.

Partner and Co-CEO

Nikhil "Nick" Budhiraja

Founder / Co-CEO

Company data provided by crunchbase