City Brew Coffee · 18 hours ago
Shift Lead - Billings, MT (1325 5th St. W)
Billings, MT
Full-time
Onsite
New Grad, Entry LevelCity Brew Coffee is a company that believes in serving without compromise. The Shift Leader ensures smooth store operations, leads their teams, and delivers exceptional customer experience while acting as the point of contact for employees and customers in the absence of the Store Manager.
CoffeeFood and BeverageFood Processing
Responsibilities
Greet and welcome guests with a positive, customer-first attitude
Prepare and serve high-quality coffee, espresso drinks, teas, and food items promptly and with a sense of urgency to ensure an exceptional customer experience
Keep the café clean, organized, and fully stocked at all times
Provide coaching, training, and ongoing feedback
Foster a positive, collaborative team environment by leading through example
Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles in every interaction
Open and close the store following company procedures
Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture
Oversee cash handling, bank deposits, and reconciliation procedures
Encourage team participation in sales-building strategies
Utilize downtime efficiently for cleaning, restocking, or others productive activities
Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture
Deliver on •The Three Things• every shift: Lead Service, Drive Sales, and Cash Handling
Qualification
Required
Leadership or supervisory experience (food/beverage or retail preferred)
Strong communication and teamwork skills
Reliable, positive, and passionate about coffee & service
A positive customer-focused attitude with a passion for coffee and people
Willingness to learn and grow, receptive feedback
Ability to multitask in a fast-paced environment
25 – 30 hours per week, at least 4 shifts weekly; Must also have 3-4 opens/closes weekly, including weekends and holidays
Availability must remain consistent for 6 months
Reliable transportation to and from work
Ability to stand for extended periods of time
Comfortable with repetitive tasks
Endurance to work full shifts and lift/carry supplies and equipment as needed
Benefits
Free/discounted drinks
Rewards & Recognition Program
Company
City Brew Coffee
City Brew Coffee is a coffee shop.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chip Crittenden
Chief Executive Officer
Company data provided by crunchbase