City of Clearwater · 8 hours ago
Business Systems Analyst II
Clearwater, FL
Full-time
Onsite
Mid Level
$79K/yr - $83K/yr
3+ years expThe City of Clearwater is an equal opportunity employer seeking a Business Systems Analyst II. This role involves oversight, analysis, and evaluation of department and city-wide software systems and data, providing technical support, and ensuring data integrity.
Association
No H1B
Responsibilities
Identifies, troubleshoots, addresses and resolves production system problems and related issues; responds to technical requests and provides support; confers with users about software and data concerns
Provides technical and analytical support and assistance for software systems used in house and remotely; depending on area of assignment, may work with Sirsi-Dynix, Faronics, Envisionware, Microsoft, etc
Updates, maintains, edits, and monitors intranet site; converts files for appropriate upload, manages departmental pages and related documents, and ensures content reflects the City goals and objectives
Prepares test data and verifies system test results; consults with user, technical staff, and functional project team members on questions; analyzes and resolves system problems; serves as user liaison in development and maintenance projects
Communicates systems processes, status, or other relevant issues to internal and external customers; devise creative alternatives to achieve improvements or solutions to meet needs; designs project plans, outlines tasks, identifies staff skills, and ensures completion
Recommends controls by identifying gaps and designing solutions to automate manual processes
Oversees, plans, assigns, and supervises the work of subordinates; provides general personnel management and training
Creates, develops, and runs database queries to meet staff reporting needs; reviews, evaluates, and monitors integrity of data; develops, produces, and maintains end-user reports and delivers complete and accurate documentation for management
Conducts the implementation and technical administration of business applications software; troubleshoots, upgrades and configures system as required
Maintains strong and effective relationships with internal and external customers including City Senior Executives; communicates clearly, concisely, and with sensitivity; works to resolve issues and deliver solutions; evaluates department data to ensure accuracy and integrity
Supports department initiatives through active participation on strategic planning, RFPs, contract term and language review, interview panels, ordinance reviews, council presentations, and special projects
Participates in various trainings to increase and enhance competencies; conducts and facilitates staff training to ensure cohesion in services delivered; prepares testing materials and analyzes results; maintains testing environments and participates in environmental redesign and analysis to enhance system environments
Depending on area of assignment, may be responsible for financial booking, reconciliation, reporting, analysis information, and integrity defense to external agents
Performs other duties as assigned
Qualification
Required
Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship
A valid State driver's license is required
Bachelor's Degree in Business Administration, Computer Science, Engineering or a related field AND three (3) years of professional-level experience in assigned business area; OR an equivalent combination of education, training, and experience may be considered
Knowledge of various technology practices and standards, analytics, and website management
Knowledge of problem solving techniques and skills; data management and integrity checking
Knowledge of Project Management
Knowledge of Financial Management
Knowledge of Personnel Management
Knowledge of technology terminology and the ability to communicate in laymen terms
Knowledge of hardware and software, KRONOS software, and web analytic
Knowledge of computer networking and basic troubleshooting
Knowledge of Customer Service and skills
Knowledge of equipment maintenance practices and methods
Skill in following oral and written instructions
Skill in effective communication
Skill in identifying, analyzing, addressing, and resolving various IT issues and concerns
Skill in analyzing data and data management programs
Skill in overseeing, evaluating, and checking the work of subordinates
Skill in responding and engaging with internal and external customers
Skill in making accurate judgment calls regarding field of technology and issue resolution
Skill in reading, interpreting, and applying skills from software and hardware manuals
Skill in working with all types of technology when needed
Skill in operating a computer
Skill in Microsoft Office Suite
Benefits
Health and Wellness initiatives
100% employee health care coverage
Option for dependent health care
Life Insurance
Optional Dental, Vision, AFLAC
Employee Assistance Program (EAP)
Retirement -General Employee Pension Plan
Voluntary Tax-deferred 457 Plan
Paid holiday, vacation, sick leave plans
Competitive Salaries
Tuition assistance
Training and development opportunities
Travel compensation
Military leave
Bereavement leave
Discount coupons
Service and employee recognition awards
Company
City of Clearwater
Clearwater, Florida is a progressive city that is committed to enhancing residents' lives while preserving a heritage that is rich in culture and exquisite in landscape.
Founded in 1970Clearwater, Florida, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Deas
ACCOUNTS COORDINATOR
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