Locke44 · 20 hours ago
Director of Customer Success
United States
Full-time
Remote
Director/ExecutiveLocke44 is a high-growth AI Security Startup redefining data protection through AI. They are seeking a founding Customer Success leader to build the function from the ground up, define the operating model, and own enterprise customer outcomes.
Cyber SecurityInformation TechnologySecurity
Hiring Manager
Jake Beech
Responsibilities
Build the Customer Success function from the ground up
Design onboarding, adoption, renewal, and expansion frameworks
Define enterprise CS playbooks, success metrics, and operating cadence
Be the first CS leader in the US
Hire and scale a high-performance CS organisation
Partner with Sales, Product, and Founders to shape the customer journey
Work hands-on with large enterprise customers
Own retention, expansion, value realisation, and strategic relationships
Build a CS model designed for hyper-growth
Qualification
Required
Enterprise Customer Success leadership experience
Cybersecurity vendor background (essential)
Startup experience (Seed / Series A strongly preferred)
Built CS functions in zero-to-one environments
Comfortable being hands-on first, leader second
Experience working with global, complex enterprise customers
Strong operating discipline across: Customer onboarding, Adoption, Value realisation, Retention, Expansion, Customer lifecycle design
Preferred
AI security platforms
DLP / data security
Data governance / DSPM / insider risk / identity-adjacent security
Company
Locke44
Locke44 specializes in cybersecurity matchmaking, connecting companies with tailored cybersecurity solutions.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jake Beech
Founder
Company data provided by crunchbase