City Brew Coffee · 11 hours ago
Shift Lead: 1335 Golden Valley Circle Suite 1 Billings, MT 59102
Billings, MT
Full-time
Onsite
Mid LevelCity Brew Coffee is dedicated to providing exceptional coffee experiences to the community. The Shift Leader is responsible for overseeing staff, maintaining customer service standards, and ensuring smooth operations during assigned shifts.
CoffeeFood and BeverageFood Processing
Responsibilities
Supervise and support baristas and other staff members
Assist in training new employees and provide ongoing coaching
Foster a positive and collaborative team environment
Guide and motivate team members to provide exceptional customer service
Lead by example in delivering high-quality service and maintaining professionalism
Provide exceptional customer service and resolve any customer issues or complaints promptly
Ensure that all customers are greeted and served in a friendly and efficient manner
Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles consistently
Take initiative in resolving customer issues or conflicts efficiently
Ensure that all team members understand and adhere to service standards
Open and close the store following standard procedures
Monitor inventory levels and assist with ordering supplies as needed
Ensure that all equipment is functioning correctly and report any maintenance issues
Maintain cleanliness and organization of the store
Manage bank deposits/runs as required (note: must be 18 years of age or older to handle bank deposits)
Stay up to date on all company training materials and initiatives via City Brew’s learning management system (CBU)
Understand and implement all store cash handling procedures
Manage cash register operations and ensure accurate cash handling
Conduct daily cash reconciliation and deposit procedures
Assist with financial reporting as required
Ensure that all beverages and food items meet City Brew Coffee’s quality standards
Adhere to health and safety regulations and guidelines
Demonstrate a good understanding of City Brew Coffee's menu offerings
Proactively suggest additional items to customers to enhance their experience
Contribute to achieving sales targets through effective upselling techniques
Implement strategies to increase sales and meet or exceed targets
Encourage upselling and promotion of high-margin items among team members
Analyze sales data and customer feedback to identify opportunities for improvement
Actively engage in promotional activities and initiatives to drive revenue
Maintain a clean, organized, and sanitary workstation at all times
Ensure proper handling and storage of ingredients and equipment
Take responsibility for maintaining a tidy environment in all areas of the coffee shop
Manage time effectively to ensure timely completion of tasks
Prioritize tasks based on urgency and importance
Demonstrate punctuality in reporting for shifts and breaks
Utilize downtime efficiently for cleaning, restocking, or other productive activities
Model expectations regarding dress code, punctuality, attendance, and excellent customer service
Demonstrated willingness to be trained, coached, learn, and execute job responsibilities, duties, and expectations communicated by Store Managers and other leaders, including DMs and support office
Demonstrate flexibility to work varied hours of operation, especially during high-capacity business hours
Model discretion in communicating with team members, avoiding negative discussions about colleagues, management, customers, or the company
Qualification
Required
Minimum 25 -30 hours per week and minimum four shifts per week
Must have closing or opening availability with three to four opens or closes per week, including Saturday and/or Sunday availability
Willingness to work during holidays, peak seasons, and as required
Availability cannot change for six months
Reliable transportation
Previous experience in a supervisory role, preferably in the food and beverage industry
Experience as a barista or in a similar customer service position is a plus
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency with point-of-sale systems and cash handling procedures
Passionate about coffee and customer service
Reliable, punctual, and trustworthy
Positive attitude and ability to motivate others
Receptive to constructive criticism and opportunities for growth
Must be able to maintain substantial amounts of time on feet, maintain physical endurance through entire scheduled shifts, and lift and carry various supplies and equipment
Benefits
Opportunities for advancement within City Brew Coffee.
Employee discount
Training and professional development.
Company
City Brew Coffee
City Brew Coffee is a coffee shop.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chip Crittenden
Chief Executive Officer
Company data provided by crunchbase