Microsoft · 5 hours ago
Senior Cloud Solution Architect, Dynamics 365
United States
Full-time
Remote
Senior Level, Lead/Staff
$106K/yr - $204K/yr
14+ years expMicrosoft is a leading technology company focused on empowering organizations through AI and digital transformation. They are seeking a Senior Cloud Solution Architect for Dynamics 365 to ensure successful implementation of AI-first business solutions and to enhance customer relationships through technical and functional strategies.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
No H1B
U.S. Citizen Only
Responsibilities
Be the Voice Of the customer: Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
Be the Trusted Advisor: Identifies customer/partner problems and translates them into business applications or business process-oriented solutions aligned with Microsoft product strategy, explaining their alignment with customer outcomes and ROI goals, relative to competitive offerings. Help customers use these solutions. Build relationships with technical decision makers and contribute to helping build the bridge between technical decision makers (TDMs) and business decision makers (BDMs). Interacts as required with customers/partners' C-suite to bridge understanding of security, compliance, operational and risk requirements across teams, involving experts as needed
Deliver Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
Customer Insights: Provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement
Drive Consumption/Usage through Unified Support Plans: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals. Proactively applies change management to drive adoption, customer satisfaction and consumption/usage. Acts as a trusted advisor to architect solutions that accelerate adoption, retention, and business growth
Resolve blockers with urgency: Proactively identifies, escalates and mitigates blockers to accelerate solution deployment and usage. Applies knowledge/skills to meet requirements and resolve constraints
Identify opportunities: Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute opportunities aligned with Microsoft's Customer Engagement Model
Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Focus on Continuous Upskilling & Improvement: Role models technical readiness aligned to solution area priorities and to Customer Success Unit (CSU)/corporate initiatives. and influences the team to drive their own technical readiness. Contributes to the development and modification of the company's stock of structured frameworks and methodologies
Engage in Communities: Demonstrates strong industry knowledge and increases recognition for Microsoft AI Business Process solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite). Contributes to intellectual property (IP) and identifies patterns where no IP exists to help build scalable and repeatable models
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related fields AND 14+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
Preferred
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certifications (e.g., Dynamics 365, Artificial Intelligence, Azure, Amazon Web Services, Google)
4+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse and/or similar suite of low-code tools to create intelligent apps and agents for business processes
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase