Natran Green Pest Control · 1 month ago
Field Service Manager
Houston, TX
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
3+ years expNatran Green Pest Control is seeking an experienced Field Service Manager to lead, develop, and support their service technician team. This hands-on role involves regular in-field work to maintain service quality, operational consistency, and team accountability.
Environmental ConsultingInformation Services
Responsibilities
Lead and manage a team of technicians at various experience levels, including Apprentices, Standard Technicians, Specialty Technicians, and Master Technicians
Set clear expectations and consistently model professionalism, service quality, and company standards
Oversee daily scheduling and route assignments to support efficiency and coverage
Conduct regular field audits to evaluate technician performance, service quality, safety practices, and customer interactions
Train, coach, and mentor technicians through hands-on field leadership, feedback, and development plans
Regularly work alongside technicians in the field, including climbing ladders and performing work in confined spaces such as attics and crawl spaces, to support training and quality control
Lead by example by actively participating in service delivery during peak periods and when additional field support is needed
Handle escalated service issues, customer concerns, and cancellations with a solutions-focused approach
Monitor key performance metrics and implement improvements to drive operational results
Ensure service vehicles, equipment, and supplies are maintained and ready for use
Partner with the Branch Manager on staffing needs, process improvements, and operational planning
Participate in hiring, onboarding, and ongoing team development initiatives
Qualification
Required
3 or more years of field service operations experience
Demonstrated ability to lead from the field through hands-on coaching and example
Comfort performing physical service work, including ladder use and confined space work in attics and crawl spaces
Strong communication and interpersonal skills
Comfort using technology and systems such as Google Workspace and FieldRoutes
Ability to manage conflict, prioritize effectively, and make sound decisions in a fast-paced environment
Certified Applicator License with Termite and Lawn and Ornamental categories, or willingness to obtain
Preferred
1 to 2 years of supervisory or leadership experience strongly preferred
Benefits
Performance-based incentive program
Comprehensive benefits including health, dental, vision, and 401(k)
Leadership development and career growth opportunities
Company
Natran Green Pest Control
Natran is preventing pests, rodents, and termites using botanically based, green pest control that is gentle for children and pets.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gordon Doran
CEO
Michael Arndt
Chief Financial Officer
Company data provided by crunchbase