InterSources Inc · 2 months ago
IT Customer Support Specialist III
Columbia, SC
Full-time
Onsite
Mid Level
4+ years expInterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in IT Consulting Services. They are seeking an IT Customer Support Specialist III to build and maintain IT equipment, troubleshoot issues, and ensure proper software installations for end-users.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware
Responsibilities
Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)
Verify proper installation, including:
– BitLocker encryption keys stored in Active Directory and InTune
– MECM client installed successfully
Ensure devices remain connected to the NTS Network for at least 2.5 hours post-build for proper check-in
Install all software listed on build sheets for each device
Document all assigned assets—desktops, laptops, tablets, monitors, printers, scanners, docking stations—according to IT Services Asset Management procedures
Troubleshoot and resolve hardware/software issues reported by end-users; update actions taken in the help desk ticketing system
Perform routine maintenance and repairs on IT equipment or coordinate with vendors for service
Assist with removal/disposal of obsolete equipment using electronic TID and disposal processes; salvage usable parts
Perform other related IT support duties as required
Connect SCDOT Commission backup tablets to NTS Network for Patch Tuesday updates
Ensure tablets are powered and connected from the 2nd Friday of each month until the following Wednesday at 12 PM
Power and maintain iPads for the same duration
Log in using a local account prior to monthly shutdown
Qualification
Required
4+ years of experience in desktop and networked systems support (desktops, laptops, tablets, printers, scanners)
2+ years of experience in computer deployments, operations, and repair
2+ years of experience in hardware and software installation
2+ years of experience with Microsoft Endpoint Configuration Manager (MECM)
Experience supporting Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Edge)
Strong expertise in Microsoft Windows operating systems
Ability to lift/move up to 50 lbs (required occasionally) and 20 lbs (required frequently)
MUST be a South Carolina resident OR willing to relocate at their own expense before starting
Must be able to lift/move up to 50 lbs
Preferred
Experience using a help desk ticketing system
Experience with NTS Network environments
Experience with Active Directory or InTune
Company
InterSources Inc
Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.
501-1000 employees
H1B Sponsorship
InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (16)
2022 (1)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ankit Shah
Chief Executive Officer
Jigar kyada
Business Development Manager/Client Partner
Recent News
2023-11-07
Company data provided by crunchbase