Perfection Clutch · 7 hours ago
Sales Operations Program Manager
Charleston, SC
Full-time
Onsite
Mid LevelPerfection Hy-Test Company, part of the global industrial organization Marmon Holdings, is dedicated to making a positive impact on the world through diverse learning and working opportunities. The Sales Operations Program Manager is responsible for driving clarity and execution across teams, ensuring high-quality communication and supporting key initiatives to enhance operational efficiency.
Industrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Facilitate bi-weekly alignment meetings with Purchasing, Sales, and Operations, translating feedback into clear action items and ensuring follow-through
Partner with Purchasing and Operations to review fill-rate performance by customer, channel, and product line. Analyze root causes of shortages and coordinate cross-functional solutions. Deliver concise weekly and monthly fill-rate summaries that highlight SKU-level gaps and improvement opportunities, supported by thoughtful analysis and actionable insights
Consolidate "supply chain" demand forecasts and work with Operations to prioritize production schedules aligned with business needs
Support on-time delivery by maintaining close coordination with the Operations team, including oversight of VDP, FDO and other same-day shipment requirements
Review orders and act as a liaison with Sales, Operations and Purchasing on back-order management
Process RGA’s and credits for both PHT and MRC customers, ensuring accurate documentation and prompt resolution
Consolidate and coordinate customer forecasts, sharing them with the Sales, Purchasing, and Operations teams to improve demand planning accuracy
Assist the Sales team in releasing new products to customers in a consistent and professional manner, supporting the final stages of the NPI process with marketing content, sell sheets, and launch communications. Review assortment gaps by customer and channel to ensure full product availability and coverage across all accounts
Review and provide NYA (Not Yet Available) files to Product Managers for evaluation and ensure sales team has updated availability timelines
Support the Sales Forecasting portion of the Heartbeat process and collaborate with Operations to align on monthly shipment expectations. Provide detailed forecasting at the beginning and end of each month
Coordinate marketing and event planning activities in support of the Sales team, including:
Tradeshow logistics (booth setup, registration, materials, scheduling, and post-show follow-up)
Development, physical and virtual storage, and distribution of customer presentations, flyers, product literature, and other branded marketing collateral
Management of promotional swag ordering, inventory and sample requirements
Collaboration with Sales leadership to maintain brand consistency across events and customer communications
Perform other assignments as needed to support overall business success and cross-functional coordination between Sales, Marketing, and Operations
Qualification
Required
Excellent oral and written communication skills
Ability to work independently
Strong computer skills; Microsoft office suite including Excel, Powerpoint, and Access
Company
Perfection Clutch
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase