Customer Success Advocate, Cash App Lending jobs in United States
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Cash App · 7 hours ago

Customer Success Advocate, Cash App Lending

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$22.16/hr - $29.62/hr
date1+ years exp

Cash App is a financial technology company that aims to redefine the world’s relationship with money. They are seeking a motivated individual to provide exceptional customer support for their Lending products, focusing on enhancing the customer experience and advocating for users.

BitcoinCryptocurrencyE-CommerceFinancial ServicesMobile Payments
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Effectively solve customer Lending inquiries via phone communication
Hold a high bar for Support when owning customer interactions
Identify, document and follow up with support teams on product bugs and features
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and draft improvements to content in the external Support Center and internal documentation
Collaborate with members of other teams to root out answers and be a resource to teammates
Report to a Customer Success Lead

Qualification

Customer support experienceFinancial institution experienceProblem-solving skillsOrganizational skillsMulti-taskingPassion for Cash AppCoachable mindsetAdaptability

Required

1+ years of professional experience with either a financial institution or payment provider preferred
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer or client-facing roles
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Coachable mindset, interested in implementing feedback, and dedicated to continuous personal improvement
Comfort with ambiguity and resilient when facing rapid change
Excellent organizational and time-management skills
A desire to help people and improve the customer experience
A passion for Cash App and customers engaging with our platform
The ability to multi-task by navigating systems applications while driving resolutions with customers by phone support
An ability to work weekends as part of a rotating schedule; working-hours flexibility
An ability to work public holidays as needed

Benefits

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Company

Cash App

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Cash App is a mobile payment service that allows users to send, receive, and store money. It is a sub-organization of Block.
dateFounded in 2013
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
http://cash.app

H1B Sponsorship

Cash App has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)

Funding

Current Stage
Late Stage
Total Funding
$10M
2018-04-04Pre Seed· $10M

Leadership Team

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Luis O.
Chief Executive Officer, Cash App Investing
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OWEN JENNINGS (OBJ)
Chief Operating Officer
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Company data provided by crunchbase