TridentCare · 2 weeks ago
Customer Service Representative- Full-Time - Monday thru Friday 11:00 a.m. to 7:30 p.m. EST
United States
Full-time
Remote
New Grad, Entry Level
$14.50/hr - $14.50/hrTridentCare is seeking a Customer Service Representative to handle customer orders and provide exceptional service. The role involves processing customer requests efficiently and ensuring a positive experience while being cross-trained in various departmental functions.
Health CareHealth DiagnosticsHospitalMedical Device
Responsibilities
Provide prompt, accurate and courteous responses to customers
Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
Answer incoming customer service orders as soon as possible
Display active listening and superior customer service skills for both external & internal customers
Document activity to the DDF system
Consistently check appropriate DDF screen for report results to call back to customer
Display the ability to enter orders manually via our fax process
Display the ability to operate the phone system effectively
Adhere to work schedule
Other duties as assigned
Qualification
Required
Ability to work independently and as a team
Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
Computer knowledge
Strong customer service skills
Solid communication skills (including verbal, written and listening skills)
Solid problem solving and decision making abilities
Good organizational skills
Execute and prioritize multiple tasks
Professional
Ability to type 35 – 40 words per minute
Flexible and adaptable to change
A minimum of a High school Diploma or equivalent required
Must have high speed internet for Remote work
Preferred
Medical terminology / experience preferred but not required
Benefits
Two weeks of vacation time
Health Insurance after 30 days!
Sick time
8 paid holidays
Same day pay available
Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
Dental insurance
Vision insurance
Disability insurance
Company paid life insurance
401(k)
Company
TridentCare
TridentCare offers laboratory, diagnostic, ultrasound, x-ray, radiology and mobile diagnostic services at home for patients.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel C Buning
Chief Executive Officer
Mary Sweeney
Senior Vice President Human Resources
Recent News
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