State of Minnesota · 1 hour ago
Customer Service Representative-Office & Admin Specialist
St Paul, MN
Full-time
Hybrid
New Grad, Entry Level
$20.32/hr - $25.41/hrThe State of Minnesota is committed to equity and inclusion, providing essential services to improve the well-being of all Minnesotans. The Customer Service Representative serves as the first point of contact for customers, handling inquiries and coordinating documentation to support the agency's effectiveness and operations.
Government Administration
Responsibilities
Respond to phone, email, letter, and in-person requests for information regarding regulatory information and procedures
Research and gather information from the database, files, and other sources to assist internal and external customers, makes appropriate referrals to staff and communicates time sensitive information accurately and promptly to appropriate persons
Verify accurate current and previous licensure data and public disciplinary data regarding licensees and applicants in response to telephone and e-mail inquiries from other state licensing agencies, other state agencies, and the public
Retrieve and process incoming and outgoing mail
Coordinate receipt and data entry of incoming applications and cash receipts and other documentation
Scan and file digital documentation received via mail, email, or fax into electronic file system and BOSW database
File paper documents as needed according to office procedures
Identify and process void letters in cases in which documents are not complete and cannot be accepted including returning and tracking documents according to agency policy and procedures
Perform miscellaneous administrative tasks such as data and word processing using Board's database and word processing systems
Qualification
Required
Skills in word processing sufficient to use software applications, such as Microsoft Word, to type and format letters, memos, reports, and minutes of meetings
Skills in data entry sufficient to read source documents and accurately enter data in specific data fields
Skills in customer service sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail and other written correspondence
Knowledge of communications sufficient share information and communicate with customers; answer phone calls, direct calls and take messages; understand and be understood during interactions with others; and apply accurate spelling and grammar in written communication
Knowledge of math sufficient to compare delivered items to invoice statements and maintain accurate inventories of supplies
Knowledge of current data entry, scanning, filing, and document storage procedures
Ability to use a multi-line telephone system and general office equipment for copying, faxing, and scanning documents
Preferred
Ability to manage public and non-public data
Previous administrative support experience
Strong interpersonal skills
Ability to learn, understand, and apply Board rules and statutory requirements
Ability to handle difficult contacts in a courteous, confident, and professional manner
Ability to handle frequent interruptions and multi-task
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Company
State of Minnesota
State of Minnesota provides information for residents, businesses, government, employment, education, and travel.
Founded in 1858
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Walz
41st Governor of Minnesota
Recent News
2026-01-22
2026-01-16
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