Insightful · 7 hours ago
Senior Customer Success Manager
New York, NY
Full-time
Hybrid
Senior Level
$110K/yr - $140K/yr
5+ years expInsightful is a market-leading platform for employee productivity and workforce analytics, seeking a Senior Customer Success Manager to collaborate with strategic customers. The role involves driving customer adoption, managing onboarding, and ensuring client retention and growth through proactive engagement.
AnalyticsComputerEnterprise SoftwareHuman ResourcesSaaSSoftware
Hiring Manager
Jelena Stevanović
Responsibilities
Build and maintain strong relationships with current clients, especially ones of strategic importance, aiming for increased adoption and growth with Insightful
Drive and monitor retention and growth initiatives in a forecastable manner and assist company in achieving aggressive revenue goals with existing customers
Lead onboarding activities for new customers in your segment, including handoff, kickoff, training, and adoption monitoring
Demonstrate strong knowledge of our current clients’ business, including their requirements for success, and mapping of business units
Measure and report on customer health, identifying at risk customers and working collaboratively to remediate known issues
Follow feature requests and expectations, and keep existing customers informed as to timeframes for these requests as well as additional roadmap improvements
Become an expert on the internal systems used to operate our business
Build deep understanding of Insightful platform, and ensure that technical support is provided quickly and effectively to existing customers in your book of business
Qualification
Required
5+ years in a Customer Success Role or other relevant experience within Saas firms working directly with Enterprise Customers
Demonstrated operational excellence in analytical thinking, process development, problem solving and communication
Experience with Customer Success Platforms is a big plus (we run on Vitally!)
Excellent verbal, written, and presentation skills
Excellent organization, project management, time management skills
Strong analytical and problem solving mindset
Self-motivation and ability to thrive in a results-driven environment
Company
Insightful
Modern work intelligence
Founded in 2016San Francisco, California, USA
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
South Central Ventures
2016-08-18Seed
Leadership Team
Ivan Petrovic
Founder
Recent News
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