Rutherford Management Company · 9 hours ago
Senior Service Manager
966 Risa Rd, Lafayette, CA 94549, USA
Full-time
Onsite
Senior Level
$40/hr - $45/hr
5+ years expRutherford Management Company is seeking a Senior Service Manager to oversee maintenance operations across multiple regions, including East Bay and SF/Marin. This role involves providing leadership, ensuring operational excellence, and enhancing the resident experience through strategic planning and team development.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Provide leadership and oversight for maintenance operations across East Bay and SF/Marin communities
Ensure consistency in service standards, safety, and response times across regions
Serve as an escalation point for complex service issues, emergencies, and operational challenges
Participate in and oversee regional emergency on-call coverage as needed
Develop and monitor preventative maintenance programs across the regional portfolio
Partner with the Director of Construction on large-scale repairs, renovations, and capital projects
Assist with forecasting capital needs and long-term asset planning
Evaluate building systems and infrastructure to proactively address risks
Identify opportunities for streamlining site and regional level maintenance operations
Partner with leadership to develop and execute process improvement plans
Lead, mentor, and support Service Managers and maintenance team members
Set clear performance expectations and coach leaders to improve efficiency, quality, and accountability
Support hiring, onboarding, and training of maintenance team members
Foster a culture of safety, professionalism, and service-minded leadership
Source, manage, and evaluate vendor partnerships across regions
Monitor controllable maintenance expenses and support budget planning
Ensure purchasing and inventory practices align with budgetary and operational goals
Review performance metrics and prepare reports on service delivery and trends
Maintain exceptional curb appeal and operational standards across all communities
Conduct regular property walks, audits, and inspections
Ensure compliance with safety standards, OSHA guidelines, and building codes
Champion quality control in unit turns, common areas, and capital work
Qualification
Required
5+ years of experience in property or facilities maintenance (multi-site required)
Proven leadership experience managing managers, teams, or large portfolios
Strong understanding of preventative maintenance, capital projects, and budgeting
Knowledge of OSHA, safety standards, and building codes
Proficiency with maintenance work order platforms and property management software
Excellent organizational, communication, and leadership skills
Candidates must possess and maintain a valid California Driver's License, a reliable personal vehicle, and current automobile insurance in compliance with California state law
Preferred
HVAC or related trade certification strongly preferred
Benefits
Competitive pay, performance bonuses, and full medical/dental/vision benefits
Paid time off, including PTO for volunteer work
Housing discounts of 20% (where applicable)
Participation in RISE, Rutherford's professional development and leadership program
401(k) matching
Vision insurance
Dental insurance
Medical insurance
Paid time off
Career Development Support
Company
Rutherford Management Company
Rutherford Management Company is a real estate company that provides property management services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase