Blackberry Farm · 4 hours ago
Help Desk Administrator
Blackberry Farm - Walland, TN 37886
Full-time
Onsite
New Grad, Entry LevelBlackberry Farm is a renowned luxury resort that focuses on providing exceptional hospitality and memorable experiences. They are seeking a Help Desk Administrator to support, maintain, and evaluate their computer networking and telecommunication systems, while also troubleshooting various technology issues.
HotelResorts
Responsibilities
Triage and dispatch help desk tickets within the help desk ticketing system
Assist with the day-to-day operation of the computer systems and network including hardware and software support
Assist with maintaining the corporate network (Includes implementation of new equipment in addition to the maintenance and troubleshooting of existing systems)
Assist with maintaining the telecommunications systems. Includes installing new phones, equipment, and cabling, voicemail maintenance and general troubleshooting
Oversee and maintain user workstations including IP phones, laptops, desktops, monitors, and printers
Assist in managing the company’s wireless systems. Including the addition of new access points and general troubleshooting
Assist in maintaining and improving network performance through ongoing network monitoring and analysis, performance tuning; troubleshooting network problems; escalating problems to vendors as needed
Secures network by monitoring network access and performance; maintaining documentation
Prepares users by designing and conducting training programs; providing reference documents and support
Administrative tasks for IT department to include but not limited to maintaining checklists, updating documentation, and other tasks
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protects organizational value by protection of confidential information
Accomplishes organizational goals by participating in large projects, addressing guest-facing IT issues promptly, and exploring opportunities to add value to the organization through departmental accomplishments
Follow directions of the supervisor or any member of management
Qualification
Required
Must comply with all company policies and procedures
To perform the essential functions of this position, regular and predictable attendance is required
Must be able to work well with other Team Members, Managers and interact with our guests
Must be able to communicate effectively with guests, managers, and team members
Excellent communication and writing skills and a professional appearance are required
Basic knowledge and understanding of math and Excel
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to apply logical thinking to a wide range of intellectual or practical problems
Must be able to stand or sit for long periods of time
Must be able to safely operate a company vehicle or golf cart
Must be able to work in all weather conditions
Preferred
Associate's Degree in Information Technology is preferred but not required
Windows server OS is desirable
Active Directory is desirable
Microsoft Exchange / Office 365 is desirable
Mitel phone systems are desirable
Micros point of sale systems are desirable
Opera property management system is desirable
Experience with A/V systems is desirable
Benefits
Travel perks and property benefits
Tuition reimbursement
Paid time off with additional paid holidays
Health insurance
Flexible spending accounts
401k match with profit share
Training and education
Company
Blackberry Farm
Blackberry Farm provides hotel and resort services as FAUCHON.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jami Norris
Recruiting and Partnerships Program Manager
Roy Milner
Chief Fermentation Officer
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