Polaris Pharmacy Services · 4 hours ago
IT Director - Infrastructure & Support
Polaris Pharmacy Services of Ft Lauderdale - Ft. Lauderdale, FL 33309
Full-time
Onsite
Director/Executive
10+ years expPolaris Pharmacy Services is a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As an IT Director, you will oversee the company's entire IT infrastructure, manage a team of IT professionals, and ensure the effective operation of all IT systems and services.
Health CarePharmaceutical
Responsibilities
Supervise and mentor a team of 6 server and desktop engineers and a considerable number of vendor team members
Foster a culture of accountability, continuous improvement, and customer service excellence
Conduct regular performance reviews and provide coaching and development opportunities
Develop and execute IT strategies and initiatives that align with the organization's goals and objectives
Establish and enforce IT policies, procedures, and standards to ensure compliance with relevant regulations and best practices
Manage a $2M/year Managed Service Arrangement (MSA), ensuring vendor performance aligns with contractual obligations and service level agreements (SLAs)
Serve as the primary liaison between internal stakeholders and several external service providers
Develop and monitor IT budgets, controlling costs and optimizing resource allocation
Establish and manage key performance metrics including: Mean Time to Repair (MTTR), Available System Time, Help Desk Ticket Closure within SLA, Ticket reduction
Drive root cause analysis (RCA) for recurring incidents and implement corrective actions
Develop methods and solutions to provide 24x7x365 availability to pharmacies
Maintain and enhance the IT service catalog to ensure clarity and alignment with business needs
Oversee the design, implementation, and maintenance of the company's IT infrastructure, including networks, servers, databases, and applications
Oversee an Azure environment running Commercial Off The Shelf (COTS), semi-custom, and fully bespoke applications
Migrate on premise servers to cloud
Advise on multi-site, multi-zone, and localized architectures to provide continuous availability
Network design and optimization activities
Telephony and call routing management leadership and guidance for supporting team members
Oversee incident response and escalation processes to ensure timely resolution
Lead post-incident reviews and ensure documentation of lessons learned
Optimize Azure Cloud utilization and expense
Identify and implement process improvements to enhance system uptime and user satisfaction
Collaborate with cross-functional teams to align IT support with business objectives
Implement advanced monitoring / telemetry tools
Evaluate and recommend new technologies, tools, and systems to improve the efficiency and effectiveness of IT operations
Qualification
Required
Actively engaged with a bias for action
Vendor and Managed Services Partner (MSP) management
Incident management coordination through resolution
Strong knowledge of IT infrastructure, systems, and security principles
Demonstrated ability to develop and execute strategic IT plans that align with business objectives
Excellent leadership and people management skills, with the ability to motivate and inspire a team
Strong analytical and problem-solving abilities, with a focus on innovation and continuous improvement
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
Proven track record of successfully managing large-scale IT projects and delivering results on time and within budget
Knowledge of relevant regulatory requirements and best practices in IT governance and compliance
Up to 25% travel required
Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree is a plus
Proven experience in a senior IT leadership role, with a minimum of 10 years of relevant experience
Preferred
SQL monitoring and basic query writing
Advanced Monitoring Tools (e.g. Dynatrace, Data Dog, Application Dynamics)
Pharmacy system support (e.g. Softwriters Frameworks, Red Sail PioneerRx)
Batch scripting writing skills
Networking and SD-WAN management
Telephony and IP Phone Systems configuration knowledge
Process Improvement Certification (e.g. 6 Sigma) preferred
Support Framework Certification (e.g. ITIL, ISO9000) preferred
Benefits
Competitive pay
Robust benefits
Genuine opportunities for career advancement
Company
Polaris Pharmacy Services
Polaris Pharmacy Services, is a privately owned long-term and post-acute care pharmacy committed to delivering high-quality pharmacy services, exceptional customer experiences, and industry-leading value.
1001-5000 employees
H1B Sponsorship
Polaris Pharmacy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
D
David Rombro
CEO
Company data provided by crunchbase