Riverview Bank · 8 hours ago
Assistant Branch Manager
Tualatin, OR
Full-time
Onsite
Mid, Senior Level
$21/hr - $32/hr
5+ years expRiverview Bank is a financial institution seeking an Assistant Branch Manager to supervise branch operations and ensure compliance with policies. The role involves providing quality customer service, coaching staff on cross-selling products, and maintaining operational efficiency.
Financial Services
Responsibilities
Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone). Monitor the quality of branch customer service and customer relationships
Supervise Client Service Representatives in all duties, including training and development and performance appraisal, making recommendations to the branch manager on hiring, corrective action and/or termination
Perform computer data entry and customer inquiries; process, record, track and verify various types of financial transactions, information and events. Maintain a balanced cash drawer
Cross-sell Riverview products and services, open new accounts and coach staff to develop and improve individual cross-selling skills
Prepare and/or complete and monitor various reports and forms accurately to be in compliance with established policies and procedures
Ensure balanced staffing levels to provide quality service and maximize sales while ensuring cost containment
Follow and instruct others on proper branch operational security procedures
Ensure branch operational efficiency and compliance
Facilitates training objectives, including time allotment and coordination of electives
Participates in and completes training objectives with passing scores
Responsible to monitor and assess staff training regularly and in a timely manner
Follow all Riverview policies and procedures
Other duties as assigned
Qualification
Required
Associate's Degree (AA) or equivalent from two-year college and five or more years related experience and/or training; or equivalent combination of education and experience
Proven leadership skills within an efficient branch environment
Continued education in related subjects is strongly encouraged
If the position is filled by a candidate who will act as an MLO, the candidate must be registered in the NMLS, and must complete the process prior to taking applications beyond the deminimus exception allowed by the Safe Act
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to promote the sale of products and services through verbal recommendation
High attention to detail
Preferred
Basic knowledge and ability to use Microsoft Office products and/or equivalent computer software applications preferred
Benefits
Healthcare benefits
401K plan
Short term & long-term disability coverage
Life insurance
Vacation & sick time
Educational assistance
Several holidays
Company
Riverview Bank
Riverview Bancorp, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Lam
EVP - Chief Financial Officer
Carmen Shaver, CAMS
VP BSA/OFAC Officer
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