The Energy Cooperative · 16 hours ago
Engineering Assistant
Hebron, OH
Full-time
Onsite
New Grad, Entry LevelThe Energy Cooperative is seeking an Engineering Assistant to provide administrative support to the engineering department. This role involves coordinating engineering functions, maintaining organization, and ensuring superior member service throughout various processes.
Electrical DistributionEnergyOil and GasRenewable EnergySustainability
Responsibilities
Support and incorporate the Cooperative’s Mission, Vision, and Values in personal and professional behavior and decisions
Comply with Cooperative policies, procedures, goals, and objectives and meet attendance and punctuality guidelines
Understand, observe, and enforce cooperative safety and security procedures and report potentially unsafe conditions to the department supervisor and/or safety department personnel
Thoroughly understands the processes involved in establishing, upgrading, or relocating utility service with the cooperative. This position serves as the liaison between engineering and operations and advocates for the members to ensure their expectations are met throughout the process
Responsible for all aspects of the new, relocated, and upgraded service process and provides status updates to members and engineering/operations staff. Maintain a high level of accuracy and organization throughout the entire workflow process. Enter new account information into the appropriate Customer Information System (CIS) database
Provide general administrative support to the engineering staff and other departments, as requested by the manager
Track taps, new meter installations, integrity management, OQ, and other data to provide monthly and yearly reports
Request, collect, and file (paper and/or electronic) documents such as easements, permits, inspections, applications, DIMP material forms, OQ documentation, etc
Compiles and coordinates data requests for PUCO audits and various projects within the department
Treat others with professionalism and the highest level of exceptional customer service. Go above and beyond to assist and ensure member-consumers are kept abreast of the status of their service requests, including providing periodic updates when things change
Perform other related work and other duties as may be assigned
Qualification
Required
Associate degree supplemented by solid project management or coordination experience or an equivalent combination of experience, education, and/or training
Working knowledge of construction practices and procedures
Previous experience working with the public and understanding the importance of quality customer service
Must demonstrate proficiency in Microsoft Office Word, Excel, and the cooperative's customer information system
Must possess a valid driver's license
Must possess excellent communication skills and always treat others in a courteous and professional manner
Ability to present written and oral reports to management when requested
Is a good listener and actively engages in conversations to understand others' messages and intent clearly
Highly organized and performs well under stress
Displays high standards of ethical conduct and is widely trusted and viewed as a direct and truthful person
Maintains sensitive information with a high level of confidentiality
Effectively solves problems and has a realistic vision of the result
Can easily handle multiple tasks and maintain organization in the work area and workflow process
Requires minimal supervision
Preferred
Utility experience preferred
Company
The Energy Cooperative
The Energy Cooperative is a utility company that renders electricity, natural gas and propane energy solutions to its customers.
Founded in 1936
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Filler, P.E.
VP/COO
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