LTVplus · 12 hours ago
Customer Service Support (OMNI) for an e-Learning Development Company
United States
Full-time
Remote
Entry Level
1+ years expLTVplus is an e-Learning Development Company focused on delivering exceptional customer experiences. They are seeking a Customer Service Support (OMNI) to provide first-line support, handle inquiries, and escalate complex issues to the technical team while maintaining adherence to privacy policies.
ContentCustomer ServiceInternet
Responsibilities
Utilize strong organizational skills to manage and prioritize tasks effectively
Demonstrate fast and accurate typing abilities to handle customer inquiries efficiently
Maintain professional English writing skills for clear and effective communication
Apply knowledge of our products and knowledge base to provide informed customer support
Use Zoho proficiently for managing customer interactions and tracking issues
Communicate effectively over the phone to address customer needs and concerns
Leverage experience with social media platforms, including Instagram and Facebook, to enhance customer support and engagement
Qualification
Required
1-2 Years of Experience
Software/platforms required: Zoho, Aircall
Fast and accurate typing skills
Proficiency in English, both spoken and written
Strong organizational skills and goal-oriented motivation
Familiarity with Zoho
Effective communication skills via phone and tickets
Experience with social media platforms including Instagram, Facebook, and Snapchat
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase