Polaris Pharmacy Services · 19 hours ago
Lead Application Support Analyst Specialty
United States
Full-time
Remote
Senior Level
5+ years expPolaris Pharmacy Services is a dedicated partner in care, transforming how patients experience pharmacy services. The Lead Application Support Analyst is responsible for enhancing Specialty Prescription software, ensuring application performance, and providing expert troubleshooting while collaborating with IT teams and business stakeholders.
Health CarePharmaceutical
Responsibilities
Serve as PioneerRx Primary Point of Contact. Be an expert in the configuration of PioneerRx
Analyze and configure Red Sail PioneerRx Pharmacy Management System to support efficient pharmacy workflows across all locations
Serve as a Functional Technology Evaluator to identify technology vendors with the features that support the objectives of the Specialty business
Organize team members multiple vendors in departments to work together to support a deployment. Utilize basic project management (e.g. tasks, work breakdown structures, target completion dates, personnel assignments) to coordinate the project team
Oversee the troubleshooting and resolution of complex application issues, ensuring timely and effective solutions
Collaborate with cross-functional teams to identify and implement enhancements to existing applications
Monitor application performance and implement strategies for optimization and efficiency
Develop and maintain documentation related to application support processes and procedures
Ensure compliance with industry standards and best practices in application management
Act as a liaison between business stakeholders and technical teams to ensure alignment of application functionality with business objectives
Prepare regular reports on application performance, support activities, and improvement initiatives
Stay updated with emerging technologies and industry trends to drive innovation in application support services
Create guides, Standard Operating Procedures (SOPs), and videos for education and reference
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 5 years of experience in application support or a related technical support role
Minimum of 5 years of experience in the Pharmacy or Health Care industry
Demonstrated experience in managing and resolving complex technical issues
Strong analytical and problem-solving skills with the ability to think critically and troubleshoot effectively
Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders
Proficiency in using and supporting various software applications and tools
Ability to work collaboratively in a team environment and lead projects
Strong organizational skills with the ability to manage multiple priorities and deadlines
Familiarity with ITIL processes and best practices
Ability to provide after-hours support as needed
Preferred
PioneerRx experience is strongly preferred
Benefits
Medical, Dental, and Vision insurance
401 (k) (available for Part Time & Full Time EEs)
Company Paid Life insurance
Short-term and Long-term disability insurance
Tuition reimbursement
Personal Time Off (PTO)
Competitive pay with annual performance reviews and merit-based raises
Career growth potential
Annual on-site voluntary Flu Vaccines
Employee referral bonus program
Company
Polaris Pharmacy Services
Polaris Pharmacy Services, is a privately owned long-term and post-acute care pharmacy committed to delivering high-quality pharmacy services, exceptional customer experiences, and industry-leading value.
1001-5000 employees
H1B Sponsorship
Polaris Pharmacy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
D
David Rombro
CEO
Company data provided by crunchbase