State of Michigan · 6 hours ago
Human Resources Customer Service Representative 9 (Lead Worker)
Lansing, MI
Full-time
Onsite
Mid Level
$51K/yr - $67K/yrThe State of Michigan is seeking a motivated individual for the MI HR Service Center to assist in customer service inquiries related to human resources and benefits. The role involves supporting customer service representatives in problem resolution and preparing responses for customer inquiries.
GovernmentOffice AdministrationSocial Media
Responsibilities
Assist CSRs in problem resolution
Interpret and prepare written and verbal responses for customer inquiries
Qualification
Required
Customer service experience
A background in human resources or benefit transactions utilizing contact center software to manage customer inquiries and cases
Excellent written and verbal communication skills
Extended knowledge regarding benefit eligibility
Education acquired through completion of high school
Company
State of Michigan
State of Michigan is an American midwestern state located in the union of the United States.
Founded in 1837
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
US Department of Commerce, Economic Development Administation
2022-09-02Grant
Leadership Team
Brad Stoddard
Director, Office of Michigan's Public Safety Communications System (MPSCS)
Recent News
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