Tri-City Electrical Contractors, Inc. · 1 day ago
IT Support Specialist/Help Desk
Altamonte Springs, Florida, United States
Full-time
Onsite
Mid Level
$22/hr - $24/hrTri-City Electrical Contractors, Inc. is dedicated to achieving excellence through the growth of its employee-owners. The IT Support Specialist provides first-line technical support for hardware, software, and systems across all locations, ensuring reliable IT service delivery and troubleshooting tier-one issues.
Construction
Responsibilities
Respond to requests for technical assistance in person, via phone, or electronically through the Ticket System
Diagnose and resolve technical issues (hardware, software, user access, etc.)
Perform hardware and software installations as required
Research questions using available information resources
Advise users on appropriate actions
Follow standard help desk procedures and phone etiquette
Log all help desk interactions
Consistently maintain the Ticket System
Redirect problems to appropriate resources
Identify and escalate situations requiring urgent attention
Apply diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions
Stay current with system information, changes, and updates based on current equipment and software needs
Install, configure, deliver, tag, and remove computer hardware, software, and peripherals
Troubleshoot computers, printers, scanners, phones, smartphones, and other peripheral devices over the phone and in person
Maintain documentation and coordinate timely repairs and upgrades
Maintain department files
Assure good communication and coordination exist between Tri-City and its agencies, vendors, and the public; aid and support as needed
Assure IT functions are followed in accordance with established standards, policies, and procedures
Prepare reports as required
Maintain current knowledge of relevant technologies as assigned
Participate in special projects as required
Assume ownership of user issues and strive to provide excellent service to all staff
Must be able to provide support outside of regular business hours as required, including the ability to be on-call as needed
Qualification
Required
Proficient in Microsoft Office suite of products (Outlook, Excel, Word, etc.)
High School diploma or equivalent
Experience with Windows-based applications and networks
Experience installing and troubleshooting PC machines in a regulated network environment
Ability to assess and prioritize multiple tasks, projects, and demands
Analytical skills to identify and resolve issues
Customer service focused
Ability to adapt to changing priorities regularly
Knowledge of relevant call-tracking applications
Ability to work under pressure and communicate effectively
Well-organized with attention to detail
Preferred
College credit in a technology-related specialty
Understand LAN and Cisco VPN environments
Experience with Microsoft 365, Bluebeam, Autodesk products, Antivirus, and security applications
Bilingual
Company
Tri-City Electrical Contractors, Inc.
Founded in 1958, Tri-City Electrical Contractors is a leading Florida-based electrical contractor built on innovation, craftsmanship, and a people-first culture.
Founded in 1958
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Germana, CPA
CFO
Cheryl Lulli
Contract Documents Coordinator/Executive Assistant to CFO
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