Revolgy · 19 hours ago
Renewals & Customer Experience Specialist for Google Workspace
United States
Full-time, Contract
Remote
Mid LevelRevolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure. They are seeking a Renewals & Customer Experience Specialist to lead the renewal lifecycle for Google Workspace, develop automated workflows, and collaborate with various departments to enhance customer experience.
Cloud InfrastructureInformation Technology
Responsibilities
Lead the Renewal Lifecycle: Act as the primary point of contact for renewals (specifically focusing on Google Workspace). You’ll proactively engage customers, translate complex vendor policies into business-friendly advice, and identify upsell opportunities using data analytics
Architect Smart Processes: Develop and standardize workflows for special pricing, discount approvals, and Statements of Work (SOW). Your goal is to maximize "zero-touch" automation using AI for document generation and machine learning for predictive pricing
Risk & Data Intelligence: Implement AI-based risk scoring to flag non-standard contract terms and use AI to extract customer insights from feedback at scale
Collaborate Across the Business: Work closely with Sales, Legal, Finance, and Project Management to ensure our operations are cohesive, compliant, and customer-centric
Continuous Improvement: Constantly evaluate our operational lifecycle to identify where AI can eliminate manual tasks and improve our forecasting accuracy
Operational Support: Provide high-level backup to our L1 support team when needed, ensuring our service standards never drop
Qualification
Required
Google Workspace Experience: A solid track record in Google Workspace renewals and licensing. You should be comfortable navigating Google's vendor policies and explaining licensing limitations and options to diverse clients
An AI-First Mindset: You have a strong interest and experience with implementing AI into your day-to-day work
Analytical Skills: Ability to use analyse data for forecasting, identifying risks, and uncovering growth opportunities
Communication in CZ and EN: Fluency in English and Czech is essential. You can explain complex licensing structures to a customer just as easily as you can document technical specifications for an automation tool
Autonomy & Ownership: You are resilient, organized, and capable of managing multiple high-priority projects simultaneously without losing sight of the details
Stakeholder Management: You're a bridge-builder who can navigate different department needs while keeping the customer's success at the center of every decision
Adaptability: You thrive in an environment where you are expected to find a better way to do things rather than just following the status quo
Preferred
Knowledge of GCP or AWS
Benefits
5 weeks of paid vacation & sick days
Budget for work equipment and energy costs
Mobile phone & mobile tariff contribution
Company notebook
GallupStrengths talent DNA analysis
Learning and development budget
Support for tech speakers and company-hosted meetups
Company events
Multisport card or Pluxee Flexi Card, company SIM card with unlimited data
Company
Revolgy
Revolgy focus on providing next generation cloud services.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sandberg Capital
2020-06-18Private Equity
Company data provided by crunchbase