Alpha Consulting Corp. · 4 months ago
Non-Employee Content and Asset Manager
Riverwoods, IL
Full-time
Onsite
Mid LevelAlpha Consulting Corp. is seeking a Non-Employee Content and Asset Manager to support Discover’s IT Asset Management modernization and compliance efforts. The role focuses on executing and maintaining Service Mapping within the ServiceNow platform, working closely with cross-functional teams to ensure accurate service maps are built and maintained.
ConsultingPharmaceuticalStaffing Agency
Responsibilities
Execute End-to-End Service Mapping Lifecycle: Perform all phases of Service Mapping—data gathering, map construction, validation, and operationalization—for scoped applications and infrastructure
Build and Maintain Accurate Service Maps: Create and maintain service maps in ServiceNow for critical business applications, including Payment Network/PULSE systems, ensuring complete dependency visibility
Support Network Layer Mapping: Collaborate with network engineering teams to map network dependencies and entry points for business services
Perform Manual Mapping for Non-Discoverable Assets: Execute manual mapping for legacy systems and restricted environments (e.g., mainframes, Oracle databases, BlackBox appliances) where automated discovery is not feasible
Validate CI Relationships and Dependencies: Work with application owners, infrastructure SMEs, and CI Class Owners to confirm service map accuracy and completeness
Remediate Mapping Gaps: Identify and resolve gaps in application-to-CI relationships, ensuring alignment with CMDB lifecycle and regulatory dependency visibility requirements
Maintain Mapping Documentation and Audit Readiness: Document mapping processes, dependencies, and validation outcomes to support internal governance and external audit requirements
Qualification
Required
Experience with ServiceNow Service Mapping tools and methodologies, including both automated and manual mapping techniques
Capability to work independently and manage mapping coverage across scoped applications
Ability to collaborate with cross-functional teams to validate and operationalize service maps
Experience in executing all phases of Service Mapping—data gathering, map construction, validation, and operationalization
Experience in creating and maintaining service maps in ServiceNow for critical business applications
Ability to collaborate with network engineering teams to map network dependencies and entry points for business services
Experience in executing manual mapping for legacy systems and restricted environments
Ability to work with application owners, infrastructure SMEs, and CI Class Owners to confirm service map accuracy and completeness
Experience in identifying and resolving gaps in application-to-CI relationships
Ability to document mapping processes, dependencies, and validation outcomes
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
Founded in 1994
201-500 employees
H1B Sponsorship
Alpha Consulting Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase