TridentCare · 1 week ago
Sr IT App Support Analyst
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $80K/yr
5+ years expTridentCare is seeking a Sr IT App Support Analyst to provide Level 2+ IT application support to business users. The role focuses on troubleshooting user-reported issues, recommending technology solutions, and improving business processes using existing systems.
Health CareHealth DiagnosticsHospitalMedical Device
Responsibilities
Troubleshooting user-reported issues
Identifying and recommending technology solutions
Assisting with business process improvements using existing systems
Qualification
Required
5+ years of experience in application support, help desk, or technical support in a fast-paced environment
Basic knowledge of SQL, with the ability to run and interpret simple queries for troubleshooting
Strong analytical skills to identify and report application issues, irregularities, or bugs
Effective verbal and written communication skills, with the ability to explain technical issues clearly to business users, IT teams, and third-party support groups
Experience working in ServiceNow, ITIL
Ability to work independently while collaborating within a team in a dynamic and evolving environment
5 years of experience as application support analyst
Preferred
Experience in the health care industry is a plus but not required
Bachelor's degree in Business, information systems MIS, or related field is preferred but not required
Company
TridentCare
TridentCare offers laboratory, diagnostic, ultrasound, x-ray, radiology and mobile diagnostic services at home for patients.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel C Buning
Chief Executive Officer
Mary Sweeney
Senior Vice President Human Resources
Recent News
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