Williams-Sonoma, Inc. · 6 hours ago
Manager, Technology - ESRE Ecomm
100 North Point, San Francisco, CA, 94133, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expWilliams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. The Enterprise Site Reliability Engineering (ESRE) E Commerce Support Manager will lead a high-performing team responsible for ensuring the availability, reliability, performance, and operational excellence of the e-commerce ecosystem.
Retail
Responsibilities
Lead day-to-day support operations for all e-commerce platforms, services, and integrations
Own the complete incident lifecycle including identification, triage, escalation, communication, and post-incident reviews
Ensure SLAs, SLOs, and KPIs related to uptime, latency, and platform health are consistently met
Drive continuous service improvements through automation, tooling, and process optimization
Manage, mentor, and develop ESRE support engineers and leads across onshore and offshore locations
Establish a culture of ownership, accountability, operational rigor, and high performance
Provide coaching, performance evaluations, and career development guidance
Oversee monitoring, observability, alerting, and proactive detection of system anomalies
Partner with Engineering and Infrastructure teams to deliver fixes, optimizations, and resiliency improvements
Ensure readiness and execution support for peak seasons and high-traffic sale events
Act as a liaison between Operations, Engineering, Product, Security, and business stakeholders
Participate in roadmap reviews, launch readiness activities, risk assessments, and production deployment planning
Communicate platform health, operational risks, and improvement plans to leadership
Champion automation to reduce manual operations and increase team velocity
Drive adoption of internal tools, dashboards, runbooks, self-service solutions, and operational documentation
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related field
10+ years of experience in the IT industry
5+ years of experience supporting enterprise-scale Java/J2EE web applications or platform operations
3+ years of experience managing technical teams in a 24x7 or high-availability environment
Strong understanding of e-commerce ecosystems including checkout, payments, catalog, order management, loyalty, and APIs
Experience with monitoring and observability tools such as ELK/Splunk, AppDynamics/Dynatrace, Grafana, and RUM tools
Deep expertise in incident management and operational best practices (ITIL knowledge preferred)
Ability to manage complex technical issues and lead teams effectively under pressure
Strong verbal and written communication skills with experience presenting to senior leadership
Company
Williams-Sonoma, Inc.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home.
10001+ employees
H1B Sponsorship
Williams-Sonoma, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (23)
2022 (43)
2021 (50)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Marta Benson
CEO Pottery Barn Brands
Jeff Howie
Chief Financial Officer
Recent News
Digital Commerce 360
2024-05-04
2024-05-04
Springfield Business Journal
2024-04-30
Company data provided by crunchbase