Transaction Network Services (TNS) · 5 hours ago
Operations Support Technician - Payments Product Support
Sheffield, TX
Full-time
Onsite
New Grad, Entry LevelTransaction Network Services (TNS) is seeking an Operations Support Technician to join their Operations team, working a 24/7/365 shift pattern. The role involves pro-active monitoring of Processing managed services, first line fault resolution, and excellent communication with customers and stakeholders.
PaymentsTelecommunicationsTransaction Processing
Responsibilities
Working within a shift pattern that provides 24/7/365 cover
Supporting our new Orchestration gateways within multiple AWS regions also including multiple Processing managed payment platforms
Provide initial point of contact for our customer’s Operations teams
Responsible for incident management using ITIL aligned processes
Trouble shooting, Incident logging, tracking, escalations, and management of incidents
Communicating service incidents and resolution progress updates to internal and external stakeholders
Working assigned incident tickets to resolution
Support TNS Major Incident Management processes as an integral part of the Operations team
Post incident impact analysis, support and corrective actions
Work with TNS application technical support in relation to escalated and / or ongoing service incidents and continued knowledge development
Manage system jobs and schedules, whilst working to SLA’s
Support change management activities
Adherence to all documented policies and procedures in the support of service and service availability
To provide amendments or generate new work instructions into the operation
Qualification
Required
Technical aptitude and enthusiasm to learn new systems and processes
Enjoy trouble shooting
Methodical thinker with ability to diagnose problems
Ability to work under pressure with a professional attitude
Developed customer service skills
Happy to work shift patterns (12 hour shifts, 24/7/365 pattern)
Solid written and verbal communication skills
Proficient with Microsoft Office products
Preferred
Knowledge of, or previous experience using helpdesk ticketing systems
Incident management experience
Working within an AWS environment
Knowledge of, or previous experience using monitoring software and systems
Previous Payments knowledge/experience or experience supporting Windows or UNIX based systems
Company
Transaction Network Services (TNS)
Transaction Network Services (TNS) is a global provider of data communications and interoperability solutions.
Founded in 1990
1001-5000 employees
H1B Sponsorship
Transaction Network Services (TNS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (12)
2022 (5)
2021 (5)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-14Acquired
2004-03-16IPO
Leadership Team
Mike Keegan
Chief Executive Officer
Dennis Randolph
Chief Financial Officer
Recent News
2026-01-16
2025-12-02
Company data provided by crunchbase