Eaton · 2 hours ago
Senior Site IT Desktop Support Analyst
Jonesville, SC
Full-time
Onsite
Mid, Senior Level
$79K/yr - $105K/yr
5+ years expEaton is seeking a Senior Site IT Desktop Support Analyst to join their IT team at the Jonesville, SC facility. The primary function of this role is to provide site support and ensure compliance with Eaton's policies while managing IT service interruptions and leading regional improvement initiatives.
Electric Vehicle
No H1B
U.S. Citizen Only
Responsibilities
Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users
Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones
Assist with support of site-based IT systems
Participate in trouble-shooting and resolution of larger IT issues
Local hands and partnership with site, feet on the ground support to other IT teams with technology
Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed
Responsible for efforts related to root cause analysis and problem management as needed
Provide input on IT process to support the Manufacturing equipment
Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure
Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis
Participate in internal audits related to IT processes, procedures, software, and systems
Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets
Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies
Share information about best practices with end users to increase user satisfaction and productivity
Ability to lead a technical team with minimal supervision
Qualification
Required
High school diploma or Associates degree
Minimum 5 years of Information Technology (IT) experience
Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Intermediate knowledge of Hardware - Online PCs, PC Peripherals, PC non-networked, OT Systems (I4.0), Hand Scanners, MFD Printers, Label Printers, plotters, switches, wireless access points, UPS, and Mobile Phones etc
Intermediate knowledge of other IT infrastructure – network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations. (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
Legally authorized to work in the U.S. without company sponsorship now or in the future
No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Jonesville, SC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred
Bachelor's degree in IT from an accredited institution
Intermediate knowledge of MS Windows Operating Systems
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
Self Motivated
Team player
Problem Solving-Technical Agility
Ability to Work Under Pressure
Benefits
Health and Welfare benefits
Retirement benefits
Programs that provide for paid and unpaid time away from work
Company
Eaton
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
Founded in 1911Dublin, Dublin, IRL
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.6MKey Investors
Michigan Economic Development Corporation
2023-06-22Grant· $0.6M
Leadership Team
Craig Arnold
Chairman and CEO
Gerard Devito
Vice President and Chief Technology Officer Eaton Vehicle Group
Recent News
The Buzz - Electric Vehicle News
2024-05-23
Company data provided by crunchbase