GE HealthCare · 1 day ago
Field Service Engineer- South West England
United States
Full-time
Remote
Mid LevelGE HealthCare is a leading company in medical technology, seeking experienced engineers for their Field Service Engineer role. The position involves the repair and maintenance of medical imaging equipment, ensuring customer satisfaction and effective equipment functionality while working remotely and on-site.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
Responsibilities
Maintain equipment where full service training has been provided depending on the specific modality in South West England and South Wales territory
Perform total system level trouble-shooting on complex multi-symptom problems
Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers
Responsible for Warranty and PMS contract cost control
Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts)
Responsible for checking your daily schedule, managing tools, part ordering and travel to complete tasks
Able to work to set Key Performance Indicators
Prepared to work a weekend shift rota and work one weekend in four
Prepared to be trained on working remotely from home on our medical devices. Some troubleshooting and maintenance can be completed via remote connection
Act as Remote Online Engineer to triage customer calls
Travel occasionally to the Channel Islands and internationally (Europe, Asia, and the US) for training
Expect 35–40% travel within the South Wales and West England region
Qualification
Required
HNC Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
Excellent communication skills, listening skills, and interpersonal skills
Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
Shows Initiative and discipline to complete tasks
Plans and organizes work effectively, self-motivated
Technical analytical skills
Ability to work independently with minimum supervision, high work standards and quality
Fluent in English
Valid driving license, active driving experience
Valid Passport and willing to travel overseas for training
Preferred
Broader experience with other medical imaging modalities
Knowledge of DICOM and IT network troubleshooting
Experience on working with a Customer Relationship Management system (ideally SMAX)
Project management experience
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
Founded in 1892
10001+ employees
H1B Sponsorship
GE HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
Company data provided by crunchbase