Equipment & Controls, Inc. · 1 month ago
Customer Engagement Director, Data Centers
Lawrence, PA
Full-time
Onsite
Director/Executive
7+ years expEquipment & Controls, Inc. is a systems automation provider for HVAC and mechanical systems in mission critical environments. They are seeking an experienced and strategic Customer Engagement Director to manage key customer relationships and ensure successful outcomes while driving growth and innovation in the data center and life science sectors.
ElectronicsHardwareManufacturingSoftware
Responsibilities
STRATEGIC ACCOUNT MANAGEMENT: Develop and execute the business strategy to achieve growth targets, increase market share, and enhance competitive positioning
CUSTOMER EXPERIENCE: Adhere to our Mission to deliver successful customer outcomes, with a strong focus on ensuring world-class customer experiences in all of our business activities
DEVELOP A LONG-TERM STRATEGIC VISION: Focus on customer trends and project activity to build a long-term growth plan with strategic accounts to help inform necessary operations investments
OPERATIONAL PARTNERSHIP: Stay engaged with core operations and project teams to ensure seamless collaboration to both prepare for and deliver on all customer projects
STAKEHOLDER ENGAGEMENT: Collaborate across network of partners to ensure brand standards are maintained and to help elevate our collective presence across areas we serve
INNOVATION AND GROWTH: Identify and validate key innovations to our processes, portfolio offering, and adjacencies that may be of value to our customers and to further differentiate ourselves
PERFORMANCE MONITORING: Establish KPIs to measure success at each account under your responsibility allowing for early indication where additional attention may be required
ESTABLISHING NETWORK AND PARTNERSHIPS: Develop premier and trusted relationships with major stakeholders within the data center and life science space
Qualification
Required
Bachelor's degree in engineering or equivalent industry experience
7+ years of combined sales, account management, and BMS/BAS project experience
Proven ability to lead in a competitive and engineered solution sales environment
Excellent leadership, communication, and interpersonal skills
Ability to think strategically and execute tactically in a fast-paced environment
Strong analytical skills with a data-driven approach to decision making
Role is based in Lawrence, PA (near Pittsburgh) with relocation available if required
Preferred
MBA preferred
Benefits
Competitive base salary and benefits package
Retirement savings program
401(k) with company match
Profit sharing
Company
Equipment & Controls, Inc.
Equipment & Controls is an industrial automation company that offers process control and automation services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dale Robertson
Chief Financial Officer
Company data provided by crunchbase