Valin Corporation · 6 hours ago
Customer Service Representative - Returns
Chandler, AZ
Full-time
Onsite
New Grad, Entry Level
$22/hr - $28/hrValin Corporation is a leader in delivering complex and tailored solutions to meet customer needs. They are seeking a Customer Service Representative to manage return requests, collaborate with stakeholders, and ensure efficient processing of RMAs.
EnergyIndustrialAgricultureIndustrial AutomationNatural Resources
Responsibilities
Utilizes ticketing system to keep track of customer return requests
Communicates with customers, internal stakeholders, and suppliers to ensure timely processing and closure of RMA’s
Manage the RMA repair turn-around time to ensure customer requirements are understood and met
Meet or exceed cycle time obligations for processing and repair
Communicate with Customer Service and Customers, specific RMA information (cost and status)
Conducts closed loop corrective action of product or process Quality problems relating to RMA’s
Serve as the primary contact in ensuring that RMA material is repaired, tested, and shipped to customers in accordance with Company requirements
Ability to clearly communicate and resolve issues with a wide variety of people and demands
Demonstrate intermediate level problem-solving and decision-making skills
Organized and efficient in time-management, capable of multi-tasking
Self-motivated and able to perform job requirements with minimal supervision
Demonstrate proficiency in the following software applications: MS Office, Outlook and Windows OS systems
Qualification
Required
Strong written, verbal, persuasion and interpersonal skills
Ability to organize and prioritize work and meet deadlines
Strong problem solving and multi-tasking skills
Self-starter, able to work in an environment with minimum supervision
Ability to lift/carry up to 10 lbs frequently and up to 20 lbs occasionally (with carts, team lift, or other assistance as needed)
Frequent reaching, bending, kneeling, and twisting to pick, inspect, and package returns; frequent use of hands to handle small parts, operate scanners/labelers, and perform keyboard/data entry
High school diploma or GED required
Ability to clearly communicate and resolve issues with a wide variety of people and demands
Demonstrate intermediate level problem-solving and decision-making skills
Organized and efficient in time-management, capable of multi-tasking
Self-motivated and able to perform job requirements with minimal supervision
Demonstrate proficiency in the following software applications: MS Office, Outlook and Windows OS systems
Company
Valin Corporation
Based in San Jose, Calif., Valin Corporation, one of Inc.’s 500/5000 Fastest Growing Companies is the leading technical solutions provider
Founded in 1974
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anne Osterkamp
Executive Assistant to the CEO and President
Recent News
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