Yale University · 5 hours ago
Clinical Receptionist 2
New Haven, CT
Full-time
Onsite
Mid Level
$27.74/hr - $27.74/hr
4+ years expYale University is committed to contributing to a better tomorrow and is seeking a Clinical Receptionist 2. The role involves providing comprehensive clinical scheduling and high-level administrative support, managing a high volume of calls, and ensuring prompt service to patients and providers using the EPIC scheduling system.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls
Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms
Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs
Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies
Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments
Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures
Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary
Schedules and coordinates departmental meetings, classes, clinics, conferences, etc
Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports
Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material
Obtains patient charts, medical records and lab reports and verifies for completeness
Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports
Establishes and maintains filing systems
Maintains inventory of office supplies and educational material
May oversee and instruct support staff. Ensures adequate coverage of reception desk
Performs additional functions incidental to office activities
Qualification
Required
Demonstrated experience scheduling (checking in and out patients) in a fast-paced, high volume dermatology practice
Demonstrated excellent customer service skills with strong verbal and interpersonal communication, capable of interacting professionally with patients, providers, and staff
Strong attention to detail and timeliness, able to handle multiple tasks and prioritize effectively in a fast-paced environment
Demonstrated Proficiency in EPIC, with experience in scheduling and patient information management
Effective listening skills and the ability to accurately assess and direct inquiries, with professional telephone etiquette
Ability to use sound independent judgment and critical thinking to manage patient interactions and resolve issues effectively
Four years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education
Preferred
Knowledge of medical terminology and previous experience in a medical office or call center, especially in high-volume settings
Spanish-speaking proficiency is advantageous for communicating with a diverse patient population
Experience with additional software, such as Microsoft Excel and multi-line telephone systems, is beneficial
Familiarity with specialized EPIC modules like Cadence
Demonstrated ability to adapt to different clinical areas, manage high call volumes, and learn new procedures and technologies quickly
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
Government Technology US
2026-01-22
2025-12-10
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