Lugg · 9 hours ago
Customer Support Representative
United States
Full-time
Remote
New Grad, Entry LevelLugg is redefining the moving and delivery experience, aiming to make it fast, easy, and stress-free for everyone. As a Customer Support Representative, you will be the friendly voice for users, responsible for providing exceptional service and ensuring customer satisfaction.
Collaborative ConsumptionE-CommerceMedia and EntertainmentMobile AppsTransportation
Responsibilities
Handling customer inquiries
Providing exceptional customer service
Troubleshooting issues
Ensuring customer satisfaction
Responding to customer emails
Responding to customer chats
Responding to customer phone calls
Qualification
Required
Customer Support, Customer Service, and Customer Satisfaction skills
Excellent Communication skills
Experience in Troubleshooting
Strong organizational and time management skills
Ability to work independently and efficiently in a remote environment
Bachelor's degree or equivalent experience in a relevant field
Preferred
Previous experience in a customer support role is a plus
Company
Lugg
Lugg provides anything moved with the push of a button. Download Lugg on the App store and instantly get connected to a truck and 2 movers.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.92MKey Investors
A.Capital VenturesY Combinator
2017-06-10Seed
2015-08-26Seed· $3.8M
2015-08-18Seed· $0.12M
Leadership Team
Jordan Brown
Founder, CEO
Eric Kreutzer
President, Co-Founder
Recent News
HongKong Business
2025-10-06
Company data provided by crunchbase