Leaf Home · 5 hours ago
Inside Sales Supervisor, LHWS
Hudson, OH
Full-time
Onsite
Mid Level
$50K/yr - $50K/yr
3+ years expLeaf Home is a leading provider of home improvement services and products, dedicated to delivering exceptional customer experiences. The Inside Sales Supervisor is responsible for managing a team of inside sales representatives, ensuring quality customer service, and fostering a high-performance work environment.
Consumer Goods
No H1B
Responsibilities
Provide leadership support for Leaf Home Water Solutions
Manage and develop of a team of inside sales contact center representatives through training, mentorship, and real-time KPI performance coaching
Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
Conduct performance reviews including 30/60/90-day reviews and yearly reviews
Monitor timesheets including time off requests, schedules, and timesheet approvals
Address performance issues in real-time following established company and department policy
Respond to and resolve employee relations issues expressed by team members
Provide statistical and performance feedback on a regular basis to each team member
Conduct one-on-one and team meetings to provide feedback, coaching, and team collaboration
Lead and/or participate in special projects as needed
Performs other duties as assigned by supervisor
Qualification
Required
High School Diploma or equivalent
3+ years of prior call center supervisory experience or equivalent
Advanced leadership and team management skills
Ability to provide feedback to agents and help constantly improved team performance and morale
Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'
Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality
Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization
Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions
Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
Preferred
Prior experience in the home improvement direct to consumer industry preferred
Benefits
Industry-best compensation packages
Fully paid health, dental, and vision insurance
401k with company match
Paid time off including paid parental leave
Individualized career development programs
On-demand lunch program
Childcare assistance
Free gym membership
Employee assistance programs, including legal, financial planning, and counseling
Employee discount marketplace
Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee
Company
Leaf Home
Leaf Home is a trusted partner in providing homeowners and their families safety.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ares ManagementApollo Funds
2025-09-08Private Equity
2025-09-08Debt Financing
Leadership Team
Scarlett O'Sullivan
Chief Financial Officer
Rocco Mango
President & COO
Recent News
2025-11-14
Company data provided by crunchbase