Guidehouse · 2 hours ago
Service Desk Support
United States
Full-time
Remote
Mid Level
$56K/yr - $94K/yr
4+ years expGuidehouse is committed to excellence and high standards in providing impactful work. The Service Desk Support role involves assisting with technical initiatives, influencing technical staff, and achieving operational targets while ensuring effective communication within the project area.
AdviceConsultingManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
You will assist with the implementation and execution on technical initiatives and solutions
You may influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication
You can achieve operational targets within job area with direct impact on results
You will execute daily work within existing procedures and guidelines
You may influence other technical staff through explanation of facts, policies and practices related to job area
You will communicate with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement
Qualification
Required
University Degree (Relevant experience may be substituted for formal education or advanced degree)
4+ years' Experience working as a service/support/help desk engineer
Must be US Citizen, able to obtain and maintain a Public Trust
Solid understanding of web technologies and basic networking principals
History of providing exceptional customer service, working collaboratively, and building relationships with clients and internal teams
Work with teammates and managers to improve existing, and propose new, processes for increased team efficiencies
Preferred
At least 2 years of working remotely
Experience with Kanban boards and Atlassian tools including JIRA and Confluence
Knowledge of Agile processes, organizations and terminologies
Experience with remote communication and collaboration tools including Slack, MS Teams and Zoom
Experience with technologies such as Splunk, Postman, Swagger and Datadog
Experience in IT system administration in a government environment
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
Washington Technology
2026-01-16
Washington Technology
2026-01-09
Company data provided by crunchbase