NEOGOV · 2 hours ago
Management Analyst Associate - Real Estate Tax Analyst
Richmond, VA
Full-time
Onsite
Entry Level
$22.84/hr - $41.72/hr
2+ years expNEOGOV is seeking a Management Analyst Associate for the City of Richmond, focusing on real estate tax billing and property tax relief programs. The role involves providing professional support, ensuring accurate assessments, and delivering excellent customer service to taxpayers.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Review and analyze tax relief applications based on eligibility criteria and applicable local/state regulations
Work with tax relief applicants to ensure proper documentation submission in a timely fashion
Represent the unit at real estate related functions within the community regarding tax relief programs
Coordinate the execution of routine and ad-hoc processes within the Munis financial system to generate supplemental real estate tax bills based on property updates, reassessments, or policy changes
Perform detailed quality control and validation checks on generated bills and bill reports prior to mailing to ensure accuracy and compliance with all tax laws and departmental policies
Research and resolve complex billing discrepancies and adjustments identified during the quality control process or reported by taxpayers
Serve as a primary point of contact to provide customer service and technical assistance to the public regarding complex real estate related tax, billing questions, and applicable relief programs
Effectively interpret and explain complex tax information to citizens and other non-tax experts
Utilize electronic ticket management system to effectively track and monitor customer related communications and escalations
Interpret and managing complex real estate related and financial data from internal and external collaborators and sources to maintain accuracy
Cross-reference and validate data from a variety of sources to ensure taxpayer accounts, billing records, and tax relief eligibility are up-to-date and accurate
Accurately enter and retrieve data from electronic systems and databases to support operational functions
Interpret policies and procedures related to real estate tax operations
Assist with the development and editing of policies and procedures related to real estate tax billing and relief programs
Perform basic clerical functions such as filing, correspondence, and mail sorting as needed
Qualification
Required
Bachelor's degree in business/public administration or field related to assignment
Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis
Some assignments may require a valid Driver's License with a satisfactory driving record, and a valid Commonwealth of Virginia Driver's License within 30 days of hire
Functional knowledge of basic accounting principles, including double-entry accounting
Ability to accurately read and interpret journal vouchers, financial statements, and reports
Outstanding customer service skills
Ability to analyze and aggregate data
Ability to analyze and interpret manuals and operating procedures
Ability to assist with special projects and programs
Ability to communicate with various internal and external departments effectively
Ability to communicate results of analyses and recommendations professionally and effectively with senior management and peers
Ability to conduct basic analyses
Ability to develop manuals and operating procedures as necessary
Ability to develop recommendations and reports
Ability to gather and compile data
Ability to maintain records, data, and other information in department of focus
Ability to perform various administrative duties such as answering phones, ordering supplies, etc
Ability to proofread and edit
Ability to prepare and submit documents related to focus area
Ability to work in a team environment
Ability to multi-task
Ability to organize
Ability to plan
Ability to prioritize
Ability to problem solve
Ability to manage time effectively
Preferred
A two year degree from an accredited institution
At least two (2) years of customer service experience in a Real Estate environment
At least two (2) years of experience utilizing an ERP system
Intermediate Proficiency in MS Word and Excel
Bilingual is preferred
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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