Riskified · 7 hours ago
Senior Director, Global Merchant Health
New York, NY
Full-time
Hybrid
Director/Executive
$220K/yr - $240K/yr
10+ years expRiskified is a dynamic tech company that empowers businesses to enhance ecommerce growth by mitigating risks. The Senior Director of Global Merchant Health is responsible for leading a global team of analysts to ensure optimal performance and trust for merchants on the platform, driving strategic client engagement and process improvements.
E-CommerceFraud DetectionMachine LearningRisk Management
Responsibilities
Lead, mentor, and develop a high‑caliber global team of analysts, located across New York, Tel Aviv, China, and Brazil
Build a strong team culture that thrives under pressure and values collaboration, accountability, and continuous improvement
Own the end‑to‑end performance health of Riskified’s merchant portfolio, ensuring optimal outcomes across approval rates, fraud loss, customer experience, and revenue impact
Partner closely with merchants to understand their business initiatives ( and translate those needs into analytical strategies
Lead responses to complex fraud attacks or performance anomalies, driving cross‑functional action plans with urgency and clarity
Collaborate with Data Science teams to deploy and optimize models, while advocating for real‑world merchant needs and field insights
Serve as a senior, client‑facing leader in the most strategic and complex merchant conversations (Confidently present insights, recommendations, and performance narratives to executive‑level stakeholders
Support pre‑sales and prospect conversations as a trusted fraud and performance expert, including selective on‑site meetings and events
Bring a strong mindset of operational excellence, process design, and scale
Identify opportunities to automate workflows, improve tooling, and leverage AI to increase efficiency and impact across the team
Ensure reporting, dashboards, and presentations clearly communicate performance and insights to internal and external stakeholders
Qualification
Required
10+ years of relevant experience
Experience leading senior, high‑performing analytical or fraud‑focused teams in a global environment
Strong background in fraud, risk, AML, payments, or eCommerce analytics
Proven ability to operate at the intersection of analytics, technology, and business strategy
Comfort and credibility in client‑facing environments, with strong interpersonal skills
Demonstrated success building scalable processes, automation, and operational rigor in complex organizations
Global experience working across regions, cultures, and time zones (strong plus)
Ability to thrive in a high‑pressure, high‑visibility role with significant executive and client attention
Benefits
Fully-covered medical, dental, and vision insurance from your first day
Equity for all employees
401(k) + matching
Commuter benefits
Catered lunch
Fully-stocked kitchen
Team events
Happy hours
Birthday celebrations
Yoga
Pilates
Soccer league
Wellness classes
Wide-ranging opportunities to volunteer and make an impact in local communities
Commitment to your professional development with global onboarding
Sales bootcamp
Skills-based courses
Full access to Udemy
Lunch & learns
Awesome Riskified gifts and swag!
Company
Riskified
Riskified enables businesses to realize the full potential of eCommerce by making it safe, accessible, and frictionless.
501-1000 employees
H1B Sponsorship
Riskified has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$228.65MKey Investors
General AtlanticPitango VCQumra Capital
2021-07-28Post Ipo Equity
2021-07-28IPO
2019-11-05Series E· $165M
Leadership Team
Eido Gal
Chief Executive Officer
Assaf Feldman
CTO and Cofounder
Recent News
Company data provided by crunchbase