Ross-Simons · 6 hours ago
Ecommerce Merchandising & Operations Manager
Cranston, RI
Full-time
Hybrid
Senior Level
5+ years expRoss-Simons, America’s Favorite Jeweler, is seeking an Ecommerce Merchandising & Operations Manager to enhance their digital storefront. This role focuses on driving operational excellence and data-driven merchandising strategies to optimize the online shopping experience and maximize ecommerce performance.
Fashion
Hiring Manager
Jeff Thomas
Responsibilities
Drive the site promotional strategy and event calendar in close alignment with the Product Team
Design and execute innovative marketing and merchandising programs to achieve revenue and profitability goals
Align digital merchandising efforts with seasonal demand, product lifecycles, and overarching company objectives
Optimize product placement, categorization, and site navigation to enhance product findability
Continually evaluate the effectiveness of site promotions and adjust strategies to maximize ROI
Maintain operational trackers, SKU lists, and promotional calendars to ensure 100% transparency and accuracy across the team
Identify and drive process improvements to increase operational efficiency and eliminate errors
Ensure compliance with all ecommerce policies, focusing on data accuracy, rigorous testing, and change control
Collaborate with Marketing, Planning, and Creative teams to ensure on-time, error-free launches for all digital programs
Analyze sales data, customer behavior, and web analytics (GA4) to identify trends and actionable opportunities
Drive continuous improvement of the user journey, utilizing data to refine functionality, navigation, and UX
Monitor and implement strategies to specifically enhance Conversion Rate (CVR) and Average Order Value (AOV)
Conduct frequent deep dives into best-in-class ecommerce competitors to recommend industry-leading improvements
Qualification
Required
5+ years in online merchandising or site operations; experience managing a team
Expert-level proficiency with Shopify or Salesforce Commerce Cloud; hands-on experience with Google Analytics, Excel and PowerPoint
Ability to connect tactical site execution to high-level sales and growth objectives
Proven ability to manage multiple priorities, meet deadlines, and deliver under pressure with a keen eye for aesthetics and detail
Excellent interpersonal skills with the ability to navigate ambiguity and present recommendations to large cross-functional groups
Company
Ross-Simons
For more than 70 years, Ross-Simons has been a trusted name in fine jewelry, offering an extensive selection of styles for every occasion and taste.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Pawlak
Chief Financial Officer
Jim Halliday
Chief Marketing Officer
Recent News
2022-03-14
Company data provided by crunchbase