Lindt & Sprüngli USA · 14 hours ago
Shift Supervisor- Rosemont or Woodfield Location $16-$17/HR
Rosemont, IL
Full-time
Onsite
New Grad, Entry LevelLindt & Sprüngli USA is a premium chocolate company seeking a Shift Supervisor to enhance the in-store experience for customers. The role involves ensuring sales targets are met, developing staff, and maintaining operational standards.
E-CommerceFood and BeverageManufacturingRetail
Hiring Manager
Jesse Feeney
Responsibilities
Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan
Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms
Assists with development of each team member's individual commitment to the achievement of store's sales results
Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved
Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive)
Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product
Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff
Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved
Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer
Escalate issues to Store Management in a professional and timely manner
Ensure store meets or exceeds company standards for operational controls and compliance
Inventory Control/Shrink
Cash Management (POS, Paperwork, logs, policies & procedures)
Comply with all Quality Assurance policies & procedures
Maintain store cleanliness
Qualification
Required
Proven sales background
Ability to take direction and effectively delegate and execute through others
Basic math and/or accounting skills
Prior retail experience, preferably in a specialty retail environment
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
Ability to climb, balance, stoop, kneel, crouch and reach with arms
High School Graduate or equivalent
Must be available to work nights, weekends (Saturday and Sundays) and Holidays
Preferred
Associates Degree
Company
Lindt & Sprüngli USA
Headquartered in beautiful Stratham, New Hampshire, Lindt & Sprüngli USA is the fastest growing premium chocolate manufacturer in the US market.
Founded in 1845
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ana Maria Dominguez
President & CEO
Allyson Otovic Dalgar
Senior Human Resources Business Partner, Corporate
Recent News
Canadian National Railway
2025-12-02
2025-07-22
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